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# Senior Staff DevOps Engineer - Flow

- **Company:** ServiceNow
- **Location:** San Diego, CA, United States
- **Experience:** Expert
- **Salary:** $148,900 - $260,600
- **Contract:** Permanent contract
- **Skills:** Artificial Intelligence, Amazon Web Services, Automation of Tests, Continuous Integration, DevOps, Github, Identity and Access Management, PostgreSQL, Operational Databases, Software Product Management, Systems Development Life Cycle, Software Engineering, Strategies of Testing, TypeScript, AWS Cdk, Pulumi, Application Enhancement Tool, Delivery Pipeline, Data Analytics, Servicenow
- **Published:** November 12, 2026
- **Apply:** https://dejobs.org/x/x/5B33F02B371C49D7A6BC9A9BF9CAFCC8/job/

## About the Role

* Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
 * Current, hands-on fluency with AI-assisted and agentic development. We expect you to work this way.
 * Experience leveraging AI/ML in engineering and quality processes (e.g., automated testing, AI-driven insights, intelligent monitoring).
 * 12+ years of experience in DevOps, platform or infrastructure engineering, with a track record of delivering high-quality products.
 * Deep AWS experience, operating production platforms at scale.
 * Strong proficiency in TypeScript.
 * Infrastructure as code in a general-purpose language - AWS CDK, Pulumi or similar.
 * Experience running containerized services in production.
 * Experience with software development lifecycle (SDLC) and automation - implementing automation, testing strategies, and CI/CD practices across delivery stages using GitHub for version control and GitHub Actions for automated build, test, and deployment workflows.
 * Experience with PostgreSQL database management.
 * Experience with AI/ML microservice integration.
 * Experience operating inside an enterprise cloud-governance regime - service control policies, mandated naming and tagging, restricted IAM, region allowlists - and delivering within them., Flow is early enough that the platform's patterns are still being set, and one engineer's decisions carry. You'll mature the delivery, reliability and cost practices a fast-growing AI product needs, inside a real enterprise governance regime - with ServiceNow's customers, scrutiny and scale behind you.

## Description

* Own the AWS platform Flow runs on - containerized services, managed PostgreSQL, and an isolated execution plane for customer workloads - all defined as infrastructure as code.
 * Own delivery end to end: the CI verification pipeline, release promotion, and gated rollouts with migrations, smoke verification and automatic rollback.
 * Operate the production database: schema migrations, capacity planning, replication, backups and recovery.
 * Write and test infrastructure, delivery and operational code in TypeScript, held to the same review and testing bar as product code.
 * Own the security gates in the delivery pipeline and the least-privilege access that deploys run under.
 * Operate the AI runtime: model routing and failover, credential management, cost attribution, and the eval pipelines that gate changes.
 * Carry on-call with the rest of the team, and shape the SLOs and error budgets that come with scale.
 * Contribute to the design and implementation of new products and features while also enhancing the existing product suite.
 * Be a mentor for colleagues and help promote knowledge-sharing., We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here (https://careers.servicenow.com/life-at-servicenow#workpersonas) . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service., For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.