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# Senior Support Lead

- **Company:** HCL Technologies
- **Location:** Tampa, FL, United States
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Cloud Computing, Computer Programming, Server Administration, SQL Databases, Information Technology
- **Published:** November 12, 2026
- **Apply:** https://www.careerbuilder.com/job-details/senior-support-lead-tampa-fl--d724439d-f7d7-4d86-9d7f-8ad8f7376e9f

## About the Role

Identify Issues, English Language, Computer Programming, Team Player, Interpersonal Skills, Presentation/Verbal Skills, Technical Support, Communication Skills, Software Administration, SQL (Structured Query Language), Description* Be available and communicate with end users via telephone and email (Inbound and Outbound) * Respond to and handle calls by phone or email in a professional and efficient manner * Attend to functional and technical questions and issues that arise within the applications supported * Diagnose BSM alarms, call and mail in Incident/Request management tool by following SOPs. * Follow up and seek solutions for application issues - follow ups with different support teams * Be responsible for effectively and efficiently managing the relationship with all involved stakeholders * Follow defined escalation path for unresolved issues Take necessary actions to expedite the resolution process Main Competence Requirements * Bachelor degree in computer science or related field * Excellent spoken and written skill in English * 0-5 years of Technical Support/Application support experience * Basic knowledge of Cloud Infrastructure support. * Good analysis technical troubleshooting
skills. * Working knowledge on executing/writing basic SQL queries * Basic programming skills in any technology * Excellent communication, phone etiquettes and interpersonal skills * Self-initiative, pro-active, hardworking, good attitude and be a team player * Open to work in shifts (Mostly Daytime) Its a 7 months assignment, open it to all suppliers.""", Description* Be available and communicate with end users via telephone and email (Inbound and Outbound) * Respond to and handle calls by phone or email in a professional and efficient manner * Attend to functional and technical questions and issues that arise within the applications supported * Diagnose BSM alarms, call and mail in Incident/Request management tool by following SOPs. * Follow up and seek solutions for application issues - follow ups with different support teams * Be responsible for effectively and efficiently managing the relationship with all involved stakeholders * Follow defined escalation path for unresolved issues Take necessary actions to expedite the resolution process Main Competence Requirements * Bachelor degree in computer science or related field * Excellent spoken and written skill in English * 0-5 years of Technical Support/Application support experience * Basic knowledge of Cloud Infrastructure support. * Good analysis technical
troubleshooting skills. * Working knowledge on executing/writing basic SQL queries * Basic programming skills in any technology * Excellent communication, phone etiquettes and interpersonal skills * Self-initiative, pro-active, hardworking, good attitude and be a team player * Open to work in shifts (Mostly Daytime) Its a 7 months assignment, open it to all suppliers."""