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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Director, Data Operations & Delivery - **Company:** Mars - **Location:** Vancouver, WA, United States - **Experience:** Expert - **Salary:** $133,600 - $208,750 - **Contract:** Permanent contract - **Skills:** Artificial Intelligence, Operational Data Store, DataOps - **Published:** November 12, 2026 - **Apply:** https://www.careerbuilder.com/job-details/director-data-operations-delivery--c75d48aa-21d4-47df-8e38-4c43bc26f15a ## About the Role Operations Management, Administrative Skills, Veterinary Medicine, Emergency Care, Leadership, Emergency Management, Animal Care, Artificial Intelligence (AI), Metrics, Investment Management, * Bachelor's degree in business, technology, or related fields * 7+ years of progressive experience in program management, operations, strategy execution, data/technology delivery, organizational effectiveness, or a related discipline. * Experience implementing scalable team processes. * Experience building executive communications. * Experience building business and technology strategy plans. * Experience managing complex, cross-functional programs or portfolios within a large, matrixed organization. * Experience leading and developing teams, with the ability to influence effectively across organizational boundaries. * Familiarity with data and technology environments and the ability to translate between technical teams and business stakeholders. * Demonstrated experience developing operating processes, governance, metrics, and reporting mechanisms. * Strong executive communication, presentation, analytical, organizational, and stakeholder management skills. * Ability to manage competing priorities, navigate ambiguity, and drive execution in a fast-paced environment. * Experience working across global teams and diverse stakeholder groups preferred., * Ability to work at a computer for long periods of time. * Must have mental processes for reasoning, remembering, mathematics and language ability (reading, writing, and speaking the English language) to perform the duties proficiently. * Ability to carry out instructions furnished in written, oral, or diagram form and to solve problems involving several variables. * The noise level in the work environment is normally moderate. * Environment where pets are present. ## Description The Director, Data Operations & Delivery enables effective execution of the Data & AI organization's priorities by bringing together program and project management, operational excellence, portfolio management, organizational metrics, and executive communications. This role partners closely with Data & AI leadership to translate strategic priorities into actionable plans, establish consistent ways of working, improve operational effectiveness, and provide visibility into progress, risks, and business impact. The role leads a team of program/project management and communications professionals and works across a complex, global, matrixed organization to drive alignment and execution. You Will: Leadership & Organizational Effectiveness * Live and exemplify the Five Principles of Mars, Inc. within self and team. * Lead, develop, and inspire a team responsible for program/project management, delivery, organizational metrics, and communications. * Translate Data & AI priorities into actionable operating plans, objectives, and execution roadmaps. * Establish effective operating rhythms, governance, and accountability across the organization. * Partner with Data & AI leadership to advance organizational priorities and identify opportunities to improve effectiveness, efficiency, and ways of working. Data Operations, Portfolio & Delivery * Establish scalable processes, standards, and ways of working that improve the efficiency and consistency of Data & AI operations. * Define operational data management and service management practices, including processes, controls, performance measures, and issue management. * Partner with Data & AI leadership to maintain a portfolio aligned to enterprise strategy and business priorities. * Provide visibility into portfolio health, priorities, progress, risks, dependencies, and resource needs through dashboards, metrics, and regular leadership updates. * Coordinate delivery of high-priority strategic initiatives, ensuring clear objectives, milestones, owners, and measures of success. * Identify delivery risks, dependencies, and resource constraints and facilitate resolution across teams. * Promote consistent program and project management practices across the Data & AI organization. * Support prioritization and trade-off decisions by providing leaders with clear data and insights on capacity, timing, investment, and expected outcomes. Organizational Metrics & Executive Communications * Develop and maintain organizational metrics, dashboards, and reporting that measure progress against strategic priorities, operational performance, and business outcomes. * Analyze trends and performance information to identify opportunities, risks, and areas requiring leadership attention. * Develop executive presentations, business reviews, leadership updates, and organizational communications. * Translate complex data, technology, and delivery information into clear, concise messages for senior leaders and broader stakeholders. * Communicate organizational priorities, accomplishments, challenges, and business impact. * Facilitate leadership decision-making by bringing together critical stakeholders, information, and recommendations. Cross-Functional Partnership * Build strong relationships across Data & AI, Technology, business units, corporate functions, and other enterprise stakeholders. * Connect teams and initiatives to improve alignment, transparency, and execution. * Influence outcomes across organizational boundaries and help resolve issues that span multiple teams. * Promote a culture of accountability, collaboration, continuous improvement, and results.