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# Help Desk Technical Engineer

- **Company:** United Metro Energy Corp
- **Location:** New York, NY, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Cyber Security, Linux, Issue Tracking Systems, Microsoft Office, Windows Servers, Remote Access Technology, Software Engineering, Wireless Access Point, Spiceworks, Firewalls (Computer Science), Information Technology, Gsuite, Google Gemini
- **Published:** November 12, 2026
- **Apply:** https://www.thejobnetwork.com/job/79c1b011-ea14-4cc1-89af-c6c7545bbca2/help-desk-technical-engineer

## About the Role

· Experience: 2-4 years of experience providing technical support in a corporate environment

· Skills:

o Troubleshooting hardware/software issues

o Experience utilizing a ticketing system (Spiceworks)

o Windows 11, Windows Server, Linux

o Experience with Lansweeper a plus

o Knowledge of IT Security concepts (firewalls, MFA, AV, EDR, and XDR systems)

o Experience with AV, EDR and XDR systems.

o Basic Network troubleshooting (switch and wireless AP)

o Microsoft Office & Google Workspace applications

o Google Workspace (Email, Drive, Calendar, Vault, Gemini) administration

o Active Directory

o Troubleshoot and support connectivity & remote access issues

o Provide Help Desk metrics to management

o Excellent communication skills both oral and written

o Customer focused

o Preferred to have CompTia A+ certification

o Experience with MFA administration

· Work Environment: In office 5 days a week. Working conditions are normal for an office environment. Work may require occasional weekend and/or evening work.

· Physical Demands: While performing the duties of this job, the associate is frequently required to stand; walk; sit; use hands to handle or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; talk or listen; and smell. The associate must frequently lift and/or move up to 15 pounds.

 * Education: Bachelor's degree.
 * Travel: Willingness to travel to other company office locations (Calverton, Riverhead, Woodbridge-NJ, Manhattan).

## Description

The Help Desk Technical Engineer will possess a friendly presence and helpful attitude with an ability to work well with others and will be the first point of contact for users calling into the Help Desk with technical issues. All incidents will be handled via deskside support, phone, and remote support., · Monitor Help Desk ticketing system for incoming requests and resolve technical issues as required.

o Phone, remote, email, and onsite support for end users

o Start to completion of incident resolution

o Documentation of all incidents into Help Desk call tracking system

o Train users in common IT related tasks

· Recommend and implement:

o New IT Projects and capabilities and

o Process and systems documentation

o IT processes for greater efficiencies and/or cost savings.

· Oversee infrastructure and application maintenance and upgrades.

· Escalate issues to other members of the IT Department or Business owners as required.

o Dispatch vendors for incidents (if necessary)