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# IT Technical Support Specialist

- **Company:** Lancesoft, Inc.
- **Location:** Whitsett, NC, United States
- **Experience:** Starter
- **Salary:** $41,600 - $49,920
- **Contract:** Temporary to permanent
- **Skills:** Zebra (Programming Language), Microsoft Windows, BASIC (Programming Language), Command Prompt, Dynamic Host Configuration Protocol, Domain Name System (DNS), Local Area Networks, Networking Basics, Windows PowerShell, Remote Service Software, TCP/IP, Wi-Fi Technology, Scripting, ServiceNow IT Service Management, Software Troubleshooting, Peripherals, Computer Equipment, Information Technology, Laptops
- **Published:** November 12, 2026
- **Apply:** https://www.thejobnetwork.com/job/4f9ea1af-2ce8-4e9a-a613-e72de5234f81/it-technical-support-specialist

## About the Role

* Associate degree in IT, Computer Science, Electronics, or a related field, or equivalent experience.
 * 1-3+ years of experience in IT support, desktop support, or technical troubleshooting.
 * Strong knowledge of Windows 10/11 and PC hardware troubleshooting.
 * Basic networking knowledge and experience with IT support tools.
 * Familiarity with PowerShell, Command Prompt, and Windows administration tools.
 * Strong troubleshooting, communication, and customer service skills.
 * Ability to work independently in a fast-paced production environment.

Preferred Qualifications:

 * CompTIA A+, Network+, or Microsoft certifications.
 * Manufacturing or production IT support experience.
 * Experience with PC imaging, Windows deployment, and scripting.
 * Familiarity with barcode scanners, Zebra printers, and manufacturing systems.
 * Experience with IT ticketing systems and remote support tools.

## Description

We are seeking an IT Test Engineer / Technician to provide hands-on technical support in a fast-paced manufacturing environment. The ideal candidate will troubleshoot computer hardware, software, Windows-based systems, networking, peripherals, and production test equipment while minimizing production downtime., * Provide IT and technical support on the manufacturing floor.

 * Troubleshoot desktops, laptops, workstations, printers, barcode scanners, and other peripherals.
 * Install, configure, and maintain Windows-based systems and software.
 * Support production test stations, equipment, and associated computer systems.
 * Troubleshoot basic network connectivity issues, including LAN, Wi-Fi, TCP/IP, DNS, and DHCP.
 * Assist with PC imaging, system deployment, hardware replacement, and software upgrades.
 * Document technical issues, troubleshooting steps, and resolutions.
 * Work with IT and Test Engineering teams to resolve technical issues.
 * Support system maintenance, process improvements, and basic scripting/automation.