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# IT Sys Arch Sr

- **Company:** BAE Systems
- **Location:** Hill Air Force Base, UT, United States
- **Experience:** Expert
- **Contract:** Temporary contract
- **Skills:** Confluence, JIRA, Software Documentation, SC Clearance, User Accounts
- **Published:** November 12, 2026
- **Apply:** https://www.careerjet.com/job/usdf73da657427da1e4bd211f5e33fc0ff/eaa

## About the Role

The applicant must be able to obtain and maintain a Secret clearance. An active Secret clearance is preferred but not required to start., Typically a Bachelor's Degree and 4 years work experience or equivalent experience, Required degree and years of relevant experience for this position are as follows:

 * High School Diploma with 11+ years of relevant experience, or
 * BS/BA Degree and 7+ years of relevant experience, or
 * MS/MA Degree and 5+ years of relevant experience
 * Experience working on a Service Desk or Help Desk team, with demonstrated excellence in customer service, The applicant must be able to obtain and maintain a Secret clearance. An active Secret clearance is preferred but not required to start.
Preferred Skills and Education
Preferred Education, Experience, & Skills:

 * Bachelor's degree in a technical field
 * Experience with Atlassian Jira and Confluence
 * Experience supporting a DoD customer
 * Experience working on a Service Desk or Help Desk team, with demonstrated excellence in customer service

## Description

Air and Space Force Solutions, a business unit within BAE Systems, has an opening at our Hill Air Force Base, Utah location for a Senior Help Desk System role. The selected candidate will join our Information Services team and have an important role in supporting our mission of Strategic Deterrence through continual improvement and innovation. The position will have the following duties and responsibilities:

 * Resolve technical problems in a call center/help desk environment
 * Work with internal and external users and organizations to support customer user-level requirements, including resolving end-user support requests, and researching and deploying advanced technologies
 * Resolve access requests for user accounts and other desktop support functions
 * Where possible, use automated tools and scripts to improve efficiency and accuracy
 * Provide technical assistance, training and system documentation for users to promote efficient operation of applications
 * Perform other duties as assigned