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# Software Engineer II (Appian) - Hybrid

- **Company:** Serco
- **Location:** Austin, TX, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Application Programming Interfaces (APIs), Unit Testing, Databases, Entity Relationship Models, Information Technology Operations, Virtual Private Networks (VPN), Lightweight Directory Access Protocols (LDAP), Scrum Methodology, Systems Development Life Cycle, Security Assertion Markup Language (SAML), Appian
- **Published:** November 12, 2026
- **Apply:** https://dejobs.org/x/x/859730CE2A8A4C1598A99BA63528D44C/job/

## About the Role

* A Bachelor's degree in a technical discipline
 * Ability to obtain and/or maintain a public trust
 * 2 years of relevant experience
 * Legal authorization to work in the U.S.
 * Experience with Appian and supporting databases
 * Ability to work Eastern time zone core working hours (Monday - Friday 9am ET - 5pm ET).
 * Ability to be working on-call one week per month (includes weekend support, 24/7 coverage)
 * The ability to travel up to 10%

## Description

Looking for a challenging and exciting career opportunity? Serco is seeking a motivated Software Engineer to join our talented team. This is a hybrid position. Serco supports CMS, a federal agency within the United States Department of Health and Human Services that administers the Medicare program and works in partnership with state governments to continue supporting eligibility determinations for consumers purchasing health insurance through the Federal Health Insurance Exchanges.

As a Software Engineer, you will be responsible for designing, testing, planning, implementing, protecting, operating, managing, and maintaining applications specific to our Appian Implementation.

In this role, you will:

 * Design, test, plan, implement, protect, operate, manage, and maintain applications specific to our Appian Implementation.
 * Perform the role of an Intermediate Developer.
 * Develop and unit test code following development standards according to requirements.
 * Participate in Code Peer reviews of medium complexity tickets.
 * Follow SDLC/SAFE Agile processes during day-to-day work.
 * Oversee Appian Objects/Packages/Applications from their Creation through Deployment to Higher Environments.
 * Contribute to discussion in team ceremonies: Daily Scrum, Design Reviews, Iteration Planning, and PI Planning.
 * Own and produce design documentation such as Detailed Design Documents, Entity Relationship Diagrams, and Decision Matrices.
 * Participate in Document Peer Reviews (DPR) of deliverables to clients.
 * Provide updates to management for ongoing projects.
 * Support an On-Call Rotation which includes Weekend Monitoring and Deployments.
 * Join and contribute to SRT Calls during outages.
 * Work with business and functional teams to understand functional and technical requirements.
 * Work directly with the stakeholders in joint exploratory design session to provide new business value.
 * Understand Acceptance Criteria and Technical Requirements, and develop code accordingly.
 * Review functional and business requirements, provide feedback, and write technical requirements.
 * Responsible for impact analysis of new requirements.
 * Advise and guide the business in Appian Best Practices.Work directly with the Vendor (Appian Support Team) to maintain our environments:
 * Troubleshoot production issues and make environment changes
 * Restarting Environments
 * Web certificate renewal
 * Applying Environment Hotfixes
 * VPN Configuration Updates
 * FedRAMP Update Validation
 * Intermediate troubleshooting of environment issues.
 * Contribute to Environment Upgrades, including planning, troubleshooting, and assistance in performing Upgrade.
 * Work with our internal IT Operations and App Dev teams to maintain our environments:
 * Certificate renewal
 * API Key renewal
 * LDAP/SAML Authentication