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# Desktop Support Technician - WWFN

- **Company:** A3 Solutions, Inc.
- **Location:** Tempe, AZ, United States
- **Salary:** $41,600.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, IMac, Virtual Private Networks (VPN), Microsoft Office, Software Systems, Wi-Fi Technology, Enterprise Software Applications, Peripherals, Wireless Devices, Information Technology, Network Support, Laptops, Cisco
- **Published:** June 2, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=c286d96eda8991f2

## About the Role

Do you have experience in Technical support?, * Customer service: 1 year (Required)

 * Microsoft Office: 1 year (Required)
 * Technical support: 1 year (Required)
 * VPN: 1 year (Preferred)

## Description

Support of Windows OS/Microsoft Office Suite in an enterprise environment with direct interactions with the end user.
Preferred Industry Certifications - CompTIA; Microsoft, Cisco, DELL, Etc.
Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals.
Windows and MAC support
Desktop and Network Support
Ability to setup, configure and add all hardware.
Assist Corporate Desk Side Support technicians with large IMAC's.
Documents, maintains, upgrades or replaces hardware and software systems.
Supports and maintains user account information including rights, security and systems groups.
Trains employees, identifies, analyzes, and repairs product failures, orders and replaces parts as needed.
Determines and recommends which products or services best fit the customers' needs.
Imaging and image recovery
Experience doing break / fix repairs on desktops, laptops
Install / Re-install various software packages and updates
WiFi and VPN connections; Support of wireless devices
GREAT Customer Service skills


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