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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Engagement Manager I (Scrum Master) - **Company:** TEKSYSTEMS INC. - **Location:** Atlanta, GA, United States (Remote available) - **Experience:** Experienced - **Salary:** $80,000 - $120,000 - **Contract:** Permanent contract - **Skills:** Agile Methodology, Scrum Methodology, Information Technology - **Published:** November 12, 2026 - **Apply:** https://dejobs.org/x/x/2DFF6E7DEB274D85BC3C654B9EA4CB19/job/ ## About the Role * Bachelors Degree or equivalent, relevant experience. * 10+ years experience in technology and/or professional services with a preference for experience at a consulting services technology provider. * 2+ years in IT service management/project management providing project and delivery management and daily operational oversight within a technology professional services environment or equivalent. * 2+ years of experience in traditional and agile project management methodologies, applying appropriate frameworks and best practices. * Experience managing and delivering client professional services agreements * IT Experience: Delivery Lead, Junior Engagement Manager, Project Manager, or other IT experience. * Understanding of Outsourcing Services. * Agile or PMP, ITIL or other relevant certifications a must. Requisite Abilities and/or Skills: * Possesses incredible degrees of situational awareness with a Customer First Mindset. * Operates with a sense healthy paranoia by continually ensuring the Customer expectations and goals are urgently dignified and that any potential barriers or risks to success are immediately escalated and addressed. * Excellent oral and written communication skills (English language), analysis and problem-solving skills as well as excellent time management and organizational skills. * Superior people and personnel management skills. * Self-Development: Take an active and passionate role in their own personal and professional development. Understand areas for growth and learning, creates a plan to improve, and aggressively pursue that plan. Remains up to date on required readings and training. ## Description The Engagement Manager I (EM I) role is a delivery leadership position in the organization in which the individual is responsible for managing one or more projects/programs at a time. The Engagement Manager I provides ownership of customer expectations and delivery assurance of associated services, deliverables, and all-around outcomes for clients. The EM is responsible for quantifying the business benefits from the project outcome through the engagement. This role may require up to 50% travel., Strategic Thinker & Market Strategist * Customer-First Mindset: * Urgently and actively accountable for project and customer requirements to ensure customer satisfaction and contract compliance. * Succinctly understands and explains how application solution addresses customer needs and discusses benefits in terms of business value versus technology features * Establish and perform periodic customer, project, and solution health checks with client project teams baselined against the target metrics associated with the Value Streams defined at the onset of the engagement. * Ensure customer reference-ability and, support and enhance on-going relationships. * Define and implement a Communication Plan that meets project and customer expectations, and then urgently ensure a rhythm of continuous communication and escalation inside of TEK and with the client relative to project status, opportunities, and imminent risks. * Participate in the development and execution of an Account Strategy in collaboration with internal stakeholders. * Innovative: Thinks out of the box, works to solution and solve business problems. Drives growth by relentlessly searching for new and improved ways of serving our internal and external customers. Collaborates heavily with Practice, Solutions, and Sales Teams towards this end. Ability to highlight risks associated with activities that deviate from stated business goals and define costs associated with deviation. * Leadership Presence: Inspires and motivates a sense of direction and purpose. Energizes team members to strive towards a compelling vision of the future by embracing and embodying company values in all aspects of their work. Offers clarity around project goals and objectives to enable effective collaboration towards a shared purpose. * Strategic Perspective & Judgement: Maintains a clear view of the customers current and future business needs above and beyond the engagement deliverables. Uses deep industry and cultural knowledge to anticipate trends and opportunities; takes a long-term view of the business, as well as taking the broad strategy and translating it into meaningful goals and objectives. Collaboration with account team to ensure costs, planning, governance and risks are visible and issues are resolved Organizational Agility / Drives for Results: * Understand and support the approach and solution design proposed by collaborating with customers and stakeholders to manage their expectations and proactively resolve business issues in a timely manner and then work vigorously to ensure the path towards fulfillment of customer expectations is always dignified. * Urgently and actively develop, maintain, and track quantifiable metrics that support business and project goals. * Continually challenges others in a healthy fashion and addresses performance gaps well before there are any negative impact on service delivery. * Situational Leadership: Adjusts behavior to best fit the style of others and the style that is needed based upon the situation, the customer culture, and project goals. * Self-Awareness & Development: Recognizes own strengths and weaknesses. Admits mistakes; proactively seeks feedback from others. Extracts learning from failure. Building Relationships / Trust & Assessing Talent * Collaborates / Creates Buy-in: Builds both informal & formal relationships across organization boundaries. * Assessing Talent & Push: * Mentor, manage and develop project team members. Conduct annual reviews throughout the year on employee performance where required. * Leading Inclusively: Recruits, develops and retains a diverse, high-quality workforce; maintain a high-performing team that leads and manages an inclusive workplace that maximizes the talents of each person to achieve sound results.