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# Client Solutions Manager

- **Company:** Togetherwork Holdings, LLC
- **Location:** New York, NY, United States (Remote available)
- **Salary:** $80,000 - $100,000
- **Contract:** Permanent contract
- **Skills:** Microsoft Excel, Microsoft Windows, Artificial Intelligence, Asana, JIRA, Microsoft Outlook, Cloud Computing, Drupal, Electronic Customer Relationship Management (ECRM), Issue Tracking Systems, Salesforce.Com, Software Engineering, Product Software Implementation Methods
- **Published:** November 12, 2026
- **Apply:** https://www.careerbuilder.com/job-details/client-solutions-manager-new-york-ny--b9e02be7-9e47-4338-90a2-dd3084fae5fb

## About the Role

Nonprofit, Leading Edge Technology, Fundraising, Onboarding, Channel Strategies, Customer Support/Service, Project/Program Management, Identify Issues, Cross-Functional, Customer Relations, * Experience working in or with nonprofit organizations.

 * Familiarity with fundraising, digital marketing, and advocacy strategies.
 * Strong project management skills with the ability to juggle multiple client engagements.
 * Technical fluency with content management systems (CMS), enterprise CRM (eCRM), ESPs, and fundraising tools.
 * Experience with Salesforce (especially Nonprofit Success Pack (NPSP) or Nonprofit Cloud).
 * Hands-on experience with project management tools like Jira and Monday.com.
 * Proficiency with Microsoft 365 (Outlook, Teams, Excel, etc.).
 * Excellent communication, documentation, and problem-solving skills, with exceptional attention to detail and accuracy.
 * Demonstrated discipline in tracking and billing time accurately, including in 15-minute increments, with a track record of meticulous record-keeping.
 * Genuine enthusiasm for both project leadership and hands-on client support, and the flexibility to move between the two throughout the day.
 * Experience managing software implementation projects across the full software development life cycle (SDLC).
 * Self-motivated and disciplined in a remote work environment.

Bonus Points For

 * Hands-on experience with Drupal or other CMS platforms.
 * Salesforce administration or configuration experience.

## Description

We're looking for a Client Solutions Manager to lead the implementation and ongoing success of our fundraising and advocacy software. You'll serve as a strategic partner to nonprofit clients, guiding them through complex technical projects, from onboarding and integrations to feature adoption and support.

This is a client-facing, cross-functional role ideal for someone who thrives at the intersection of technology, project management, and customer success. The role is a blend of two responsibilities: structured project management (planning, scoping, and driving implementations and projects to completion) and hands-on client support (responding to requests, troubleshooting, and training). You should be energized by both, and comfortable shifting between leading a project and resolving a day-to-day support ticket. Because this work is billable, it also calls for precise, detail-oriented tracking and reporting of your time.

What You'll Do

 * Serve as the primary point of contact for nonprofit clients throughout the project lifecycle.
 * Lead software implementations, system integrations, and technical consulting engagements.
 * Collaborate with external partners (design agencies, customer relationship management (CRM) consultants, email service provider (ESP) vendors) to deliver holistic solutions.
 * Translate business needs into technical requirements, timelines, and documentation.
 * Guide clients through complex decisions that align with their strategic goals.
 * Coordinate cross-functional teams of developers and producers to ensure timely, high-quality project delivery.
 * Monitor project scope, budget, and deliverables to ensure alignment with Statements of Work (SOW).
 * Provide proactive, high-touch day-to-day support and training to drive client satisfaction and product adoption. This support work carries equal weight to project delivery and is a core, ongoing part of the role, not an occasional add-on.
 * Accurately track and log billable time in 15-minute increments across both projects and support work, ensuring timely, detailed, and reliable time entries.
 * Leverage approved AI tools, automation, and data dashboards to support solution analysis, planning, documentation, and risk identification, and to inform delivery recommendations.
 * Share feedback and adopt evolving AI-enabled delivery practices and solution standards to help improve how the team works.