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# IT Support Engineer

- **Company:** Teceze Ltd
- **Location:** Knoxville, TN, United States
- **Contract:** Permanent contract
- **Skills:** Active Directory, JIRA, Dynamic Host Configuration Protocol, Domain Name System (DNS), Issue Tracking Systems, Virtual Private Networks (VPN), Networking Basics, Azure Active Directory, TCP/IP, Software Troubleshooting, Servicenow
- **Published:** November 12, 2026
- **Apply:** https://www.thejobnetwork.com/job/b7368f64-fe93-4d54-a1cc-1755a4f4bf5d/it-support-engineer

## About the Role

* 1-5 years of experience in L1, Desktop Support, Help Desk, Service Desk, or IT Support
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 * Strong Windows 10/11 troubleshooting skills
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 * Knowledge of hardware and software troubleshooting
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 * Basic networking knowledge - TCP/IP, DNS, DHCP, VPN
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 * Active Directory / Azure AD / Entra ID experience
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 * Experience with ticketing systems such as ServiceNow, Jira, Remedy, etc.
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 * Strong troubleshooting and communication skills
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 * Ability to work independently in an onsite environment