> Markdown version of [/jobs/ext/4688727-application-support-configuration-specialist-pos-hospitality](https://www.wearedevelopers.com/jobs/ext/4688727-application-support-configuration-specialist-pos-hospitality). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Application Support & Configuration Specialist - POS / Hospitality

- **Company:** DataEdge Consulting, Inc.
- **Location:** United States (Remote available)
- **Experience:** Experienced
- **Contract:** Temporary to permanent
- **Skills:** Microsoft Excel, Application Configuration Access Protocols, Application Testing, JIRA, Business Software, Databases, Issue Tracking Systems, Microsoft Office, Oracle (Applications), Application Data, Enterprise Software Applications, Zendesk, User Administration, Servicenow, User Accounts
- **Published:** November 12, 2026
- **Apply:** https://www.dice.com/job-detail/9237e5af-f89a-4951-ab82-c7939bff5452

## About the Role

The ideal candidate will have hands-on experience with POS systems, menu configuration, application administration, user access management, and Level 1/Level 2 application support., * 2-3+ years of experience in application support, POS systems, hospitality technology, catering software, or restaurant systems.

 * Experience supporting business applications, troubleshooting issues, and assisting end users.
 * Hands-on experience with application configuration, data maintenance, or system administration.
 * Familiarity with menu management, item setup, pricing updates, or food and beverage operations.
 * Understanding of user account administration, roles, and permissions.
 * Strong analytical, troubleshooting, organizational, and customer service skills.
 * Proficiency in Microsoft Office, particularly Excel.
 * Excellent written and verbal communication skills.
 * Ability to manage multiple priorities and work with cross-functional teams., * Experience with restaurant POS platforms such as Oracle MICROS/Simphony, NCR Aloha, Toast, Agilysys, or similar systems.
 * Experience with catering management software or hospitality enterprise applications.
 * Knowledge of menu configuration, pricing maintenance, and multi-location hospitality operations.
 * Experience with ticketing systems such as ServiceNow, Jira, or Zendesk.
 * Experience supporting application testing, user training, and configuration audits.
 * Background in hospitality, food services, catering, stadiums, arenas, or event venues.

## Description

Our direct client, a leading Fortune 500 food services organization, is seeking an Application Support & Configuration Specialist to support enterprise hospitality, food & beverage (F&B), and catering applications., * Provide Level 1 and Level 2 application support for POS, catering, and hospitality technology platforms.

 * Configure and maintain F&B menus, menu items, descriptions, pricing, service charges, and application settings.
 * Maintain accurate application data, financial information, and operational configurations.
 * Create, update, and manage user accounts, roles, permissions, and access requests.
 * Troubleshoot application errors, menu configuration issues, and system-related problems.
 * Review and validate menu submissions for accuracy, completeness, and compliance with configuration standards.
 * Coordinate seasonal menu updates, configuration deadlines, and application readiness activities.
 * Work closely with business users, restaurant operators, catering teams, and product teams to resolve issues.
 * Assist with application testing, system enhancements, and process improvements.
 * Provide training and guidance to end users on application functionality and configuration processes.
 * Maintain documentation related to application support, configuration changes, and issue resolution.