> Markdown version of [/jobs/ext/4689039-san-antonio-39-blanco-loop-1604-front-end-service-admin-lead-full-time](https://www.wearedevelopers.com/jobs/ext/4689039-san-antonio-39-blanco-loop-1604-front-end-service-admin-lead-full-time). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # San Antonio 39 (Blanco/Loop 1604) Front End - Service Admin / Lead - Full time - **Company:** H. E. Butt Grocery Company - **Location:** San Antonio, TX, United States - **Experience:** Expert - **Contract:** Permanent contract - **Skills:** Design of User Interfaces, Human-Computer Interaction, PC Tools, Microsoft Office - **Published:** November 12, 2026 - **Apply:** https://www.careerbuilder.com/job-details/san-antonio-39-blanco-loop-1604-front-end-service-admin-lead-full-time-san-antonio-tx--fdc94509-9f38-4fd4-b506-f74246d9c2f9 ## About the Role User Interface/Experience (UI/UX), Mentoring, Customer Support/Service, People Management, Coaching, Payroll Software/Services, Registered Training Organisation (RTO), Financial Operations, Financial Reporting, Staff Requirements, * 1+ years of experience in retail / customer service experience and / or in clerical role (preferred) Knowledge/Skills/Abilities: * Working knowledge of H-E-B guidelines, procedures, and Benefits * Advanced customer service skills * Strong planning, organization, and time-management skills * Strong verbal / written communication and interpersonal skills * Conflict resolution and influencing skills * Decision-making skills * PC skills, including use of MS Office applications and H-E-B systems * Ability to handle confidential or sensitive information * Ability to coach * Ability to build relationships * Ability to communicate with / speak effectively to customers and Partners at all levels * Ability to manage multiple priorities and shift focus between tasks; adaptability Education: * HS Diploma or GED or equivalent (associate's degree a plus) ## Description Job Summary: As a Service Admin / Lead, you'll support Managers administratively, and mentor Partners on customer service and H-E-B culture. You may provide back-up support to Store Admin staff as well., Store Lead Operations: * May serve as backup to department manager; may help prepare work schedules * Provides work direction and training to other Partners * Directly supervises employees in the department * Performs all duties of Service Lead * Performs WGO walk to set up department in absence of Department Manager; observes / assesses conditions; reports to Manager and / or coaches Partners on the spot if necessary Administration: * Handles confidential or sensitive information * Pro-actively seeks out opportunities to support / serve department Managers and Partners * Monitors / corrects payroll system warnings; performs daily edits; prepares time and attendance documents; communicates time issues / requests to management * Pulls / preps financial and operations reports (e.g., Shrink links, RTO, IPMs) * Supports department recruiting; reviews / communicates staffing needs; requests / monitors job postings and background checks; schedules interviews; schedules and assists with onboarding * Supports department scheduling; keys in / edits schedules and changes; may write schedules in Manager's absence * Coordinates department coverage, including Checkers, Business Center, and Bookkeeping * Maintains department communications / bulletin boards * Coordinates Partner events, department meetings, training sessions, and special projects / activities * Monitors department's supply inventory * May order / distribute uniforms * Supports / prepares Department Manager with documentation forms, scheduling, process deadlines Mentoring / Training: * Directs, trains Partners on policies / procedures * Mentors Partners on customer service, and H-E-B culture and career opportunities * May support department training program, which includes training exceptions / queries tracking, scheduling, policy and procedure change training, onboarding, and training-related communications * Communicates Partner needs to Store Admin; may provide support related to Partner perks, benefits, open enrollment, etc. The responsibilities and essential functions outlined above describe the general nature and level of work assigned to this position. This is not an exhaustive list of all duties, responsibilities, and skills required. Duties and responsibilities may be modified at any time based on business needs. Employees may be required to perform other job-related tasks as requested by their supervisor, subject to reasonable accommodations.