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# IT Operation / Production Support Engineer

- **Company:** Hexaware Technologies
- **Location:** Alpharetta, GA, United States
- **Contract:** Permanent contract
- **Skills:** Microsoft Word, Microsoft Excel, Amazon Web Services, Confluence, JIRA, Business Software, Microsoft Outlook, Cloud Computing, DevOps, Disaster Recovery, Github, Monitoring of Systems, Issue Tracking Systems, Python (Programming Language), Microsoft Office, Oracle Databases, Windows PowerShell, Power BI, Microsoft Copilot, Standard Sql, Security Assertion Markup Language (SAML), Microsoft SharePoint, Tableau (Software), Data Logging, Scripting, System Availability, Containerization, Information Technology, Terraform, Splunk, Serverless Computing, Jenkins, Servicenow
- **Published:** November 12, 2026
- **Apply:** https://www.dice.com/job-detail/a34b1e28-33c2-4023-ba02-1b26d1eeb450

## About the Role

* Strong knowledge of Unix/Linux
 * Intermediate knowledge of AWS Cloud platforms (AWS certification preferred)
 * Experience with scripting languages such as Python and PowerShell
 * Familiarity with monitoring tools and DevOps practices
 * Proficiency with Microsoft Office applications, including Excel, Word, and Outlook
 * Strong communication, problem-solving, and multitasking skills
 * Experience working with ticketing systems, * AWS Associate Certification (or equivalent hands-on experience)
 * Automation and CI/CD tools
 * Python
 * SQL
 * ServiceNow
 * Splunk
 * Monitoring and Logging tools
 * Microsoft Copilot
 * SharePoint
 * Confluence

Nice-to-Have Skills

 * Catchpoint
 * Containerization technologies
 * GitHub
 * Jenkins
 * Jira Software
 * Oracle Database
 * Power BI
 * Tableau
 * Terraform
 * xMatters
 * Disaster Recovery
 * Risk Assessment
 * SAML
 * Serverless Architecture

If this opportunity aligns with your experience and career interests, I would be happy to discuss the role in more detail.

## Description

* Provide production support for business applications and IT infrastructure.
 * Manage and resolve moderately complex incidents, problems, and service requests.
 * Monitor production environments to ensure system availability and stability.
 * Execute operational tasks, scheduled jobs, runbooks, and change activities.
 * Implement and maintain security and compliance requirements, including patching, updates, and password rotations.
 * Collaborate with cross-functional teams to support, optimize, and enhance business applications.
 * Assist with application, system, and service deployments.
 * Automate routine operational tasks using scripting and IT automation tools.
 * Triage issues, coordinate with support teams, and escalate when necessary.
 * Maintain accurate documentation and effectively utilize ticketing systems.