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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Presales Solutions Specialist - Security - **Company:** SHI, INC. - **Location:** Atlanta, GA, United States (Remote available) - **Experience:** Experienced - **Salary:** $100,000 - $150,000 - **Contract:** Permanent contract - **Skills:** Microsoft Word, Microsoft Excel, Microsoft Outlook, Cloud Computing, Cloud Computing Security, CompTIA Security+, Cyber Security, Data Centers, Datasheets, Identity and Access Management, Microsoft Security Essentials, Microsoft PowerPoint, Security Information and Event Management, Cisco WebEx, Okta, Cisco - **Published:** November 12, 2026 - **Apply:** https://dejobs.org/x/x/18BDE58C5D2C414B99694043574CB848/job/ ## About the Role * The ability to effectively utilize applications like Word, Excel, PowerPoint, and Outlook to enhance productivity and perform various tasks efficiently - Basic * Proficiency in utilizing Customer Relationship Management (CRM) software to manage and analyze customer interactions and data throughout the customer lifecycle, improving customer service, retention, and sales growth - Basic * Proficiency in utilizing Cisco's suite of tools such as CCW, Connect the Dots, EOL/EOS Newsletters, Webex Teams, Datasheets, Installation Guides, and Customer Service Hub to support technical and sales-related tasks - Basic * Ability to understand and articulate various security technologies, including firewalls, endpoint protection, email security, and identity management, to identify and address customer security challenges - Basic * Skilled in providing guidance and mentorship to teams to enhance their performance and support their professional development - Basic Other Requirements * Completed Bachelor's Degree or relevant work experience required * 2+ years of experience supporting cybersecurity solutions in a sales, presales, technical sales, consulting, or practitioner role. * Working knowledge of one or more of the following domains: Endpoint Security Security Information and Event Management (SIEM) Security Operations Center (SOC) technologies Email Security Cloud Security Identity and Access Management (IAM) * Familiarity with leading security vendors and platforms within one or more of the above technology areas. * Willingness to travel for customer meetings, partner engagements, training, and industry events - up to 10% Preferred * Relevant cybersecurity, cloud, or vendor certifications (e.g., Security+, CISSP, CCSP, SC-200, SC-300, SC-100, Microsoft Security certifications, Palo Alto, CrowdStrike, Okta, Zscaler, or equivalent). * Experience supporting Commercial, SMB, or Mid-Market sales organizations. * Experience working within a quota-bearing, pipeline-driven, or sales-oriented environment. * Broad understanding of cybersecurity frameworks, security operations, threat protection, and risk management best practices. ## Description * Support Commercial Account Executives across a high volume of security opportunities. Respond quickly with clear, practical, and customer-focused recommendations. * Join customer calls to identify security challenges, assess risks, and uncover modernization or refresh opportunities. Position solutions based on business value, risk reduction, operational efficiency, and compliance needs. * Help build pipeline by conducting account reviews, identifying expansion opportunities, and driving security assessments, renewals, and technology refresh initiatives. * Develop solution recommendations, quotes, and configurations that align with customer requirements, budgets, and security objectives. * Lead repeatable security plays across Endpoint Security, SIEM/SOC, Email Security, Cloud Security, Identity & Access Management, and related cybersecurity initiatives. Collaborate with adjacent practices such as Networking, Cloud, Data Center, and Services to deliver comprehensive solutions. * Leverage vendor programs, promotions, partner incentives, and deal registration opportunities to improve win rates and profitability. * Escalate larger or more complex opportunities to Security Architects and Engineering teams, ensuring a smooth handoff with complete technical and business requirements. * Coach Account Executives through one-on-one sessions, team meetings, and enablement activities focused on security fundamentals, competitive positioning, and customer conversations. * Maintain accurate pipeline and opportunity data within CRM systems and report progress against sales goals and key performance metrics. * Represent SHI at customer, partner, industry, and virtual events to promote cybersecurity solutions and thought leadership. Behaviors and Competencies * Organization: Can prioritize daily tasks, manage personal workflow, and utilize basic tools to keep track of responsibilities. * Time Management: Can generally use time effectively but may occasionally struggle with prioritizing tasks, meeting deadlines, or maintaining work-life balance. * Initiative: Can identify opportunities for improvement, propose solutions, and take action without explicit instructions. * Communication: Can effectively communicate complex ideas and information, and can adapt communication style to the audience. * Digital Acumen: Can identify opportunities to use digital tools for improvement and propose digital solutions. * Consultative Sales: Can identify customer needs, propose suitable products or services, and take action to close sales without explicit instructions. * Continuous Improvement: Can identify moderate areas for improvement and implement moderate changes. * Relationship Building: Can identify opportunities for collaboration, propose strategies for effective communication, and build relationships without explicit instructions. * Teamwork: Can work effectively in a team, contributing ideas and effort, and respecting the contributions of others. * Presenting: Can prepare and deliver presentations, addressing key points and responding to questions with clarity. * Documentation: Can independently create and update documentation, ensuring accuracy and consistency, and can identify gaps or areas needing clarification.