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# Desktop Support Technician

- **Company:** SOPLIANCE, INC.
- **Location:** Durham, NC, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Issue Tracking Systems, Information Technology Operations, Microsoft Office, Remote Desktop Services, Software Engineering, Windows Desktop, CompTIA Strata - PC Hardware Technology Engineer, Information Technology, Network Server
- **Published:** November 12, 2026
- **Apply:** https://www.thejobnetwork.com/job/54d27a71-8ab5-46b2-a96d-33377308a654/desktop-support-technician

## About the Role

The ideal candidate should have hands-on experience with Windows desktop support, hardware troubleshooting, Active Directory, Microsoft Office 365, and IT service desk operations., * Bachelor's degree in Computer Science, IT, or a related field, or equivalent experience.
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 * 2-3 years of relevant Desktop Support / IT Support experience.
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 * CompTIA A+, Microsoft Certified Professional (MCP), or equivalent certification preferred.
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 * Strong knowledge of Windows 7/10, Active Directory, GPOs, and Microsoft Office 365.
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 * Experience with PC/laptop hardware installation and troubleshooting.
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 * Familiarity with enterprise antivirus and encryption solutions.
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 * Knowledge of helpdesk ticketing systems and IT support processes.
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 * Basic understanding of networking, servers, AV systems, and telecommunications.
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 * Excellent communication, troubleshooting, and problem-solving skills.
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 * Ability to work independently and as part of a team.

## Description

We are looking for an experienced Desktop Support Technician to provide onsite and remote desktop support, troubleshoot hardware and software issues, and ensure smooth day-to-day IT operations., n
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 * Provide Level 1 and Level 2 technical support for end users.
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 * Troubleshoot desktop, laptop, hardware, software, and application issues.
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 * Install, configure, upgrade, and maintain Windows operating systems and Microsoft Office applications.
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 * Support Active Directory, Group Policies (GPOs), and Office 365.
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 * Troubleshoot printers, scanners, and other IT peripherals.
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 * Perform hardware repairs, preventive maintenance, and equipment replacements.
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 * Diagnose basic network connectivity and workstation issues.
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 * Provide basic support for macOS and Apple devices.
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 * Maintain accurate incident records and updates in the ticketing system.
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 * Coordinate with third-party vendors for complex AV and technical issues.
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 * Ensure timely issue resolution while meeting SLA requirements.
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 * Support mobile devices (iOS and Android) and enterprise security solutions.
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