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# Senior IT Helpdesk Technician

- **Company:** OculusIT LLC
- **Location:** Newburgh, NY, United States
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Computing Platforms, Information Systems, Enterprise Software Applications, Information Technology
- **Published:** November 12, 2026
- **Apply:** https://www.thejobnetwork.com/job/f2b7c448-8c94-4731-9d8e-c627bc77fff8/senior-it-helpdesk-technician

## About the Role

* Bachelor's degree in Information Technology, Computer Science, Information Systems, or a

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related field; relevant certifications and equivalent experience may be considered.

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 * Proven experience as a Senior or Lead Help Desk Technician, Desktop Support Technician,

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or similar customer-facing technical support role; experience supporting higher education

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technology environments, classroom technology, or academic computing environments.

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 * Ability to diagnose and resolve complex technical issues across multiple technologies and

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platforms.

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 * Strong written, verbal, and interpersonal communication skills.

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 * Customer-service oriented with the ability to effectively support a diverse campus

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community.

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 * Strong attention to detail and commitment to quality service delivery.

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 * Highly organized with the ability to manage multiple priorities in a fast-paced environment.

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 * Minimum four (4) years of relevant technical support experience required.

## Description

The Senior Help Desk Technician serves as the highest-tier technical resource within the Help Desk and provides advanced support for faculty, staff, students, classroom technology, enterprise applications, and campus IT services. This role is responsible for resolving complex technical issues, mentoring junior technicians, assisting with infrastructure-related support activities, and ensuring timely resolution of incidents and service requests. The Senior Help Desk Technician demonstrates strong technical troubleshooting skills, excellent customer service, and a commitment to supporting the institution's teaching, learning, and administrative missions while minimizing disruption to users.