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# Technical Customer Support Engineer Tier II

- **Company:** UVEye Inc.
- **Location:** Phoenix, AZ, United States
- **Experience:** Experienced
- **Salary:** $74,880 - $89,440
- **Contract:** Permanent contract
- **Skills:** Multitier Architecture, Amazon Web Services, Confluence, JIRA, Microsoft Azure, Bash Shell, Cloud Computing, System Configuration, Dynamic Host Configuration Protocol, Linux, Domain Name System (DNS), Hypertext Transfer Protocols (HTTP), Networking Hardware, Python (Programming Language), TCP/IP, Network Routers, Scripting, Load Balancing, Firewalls (Computer Science), Kubernetes, Information Technology, Zendesk, Docker
- **Published:** November 12, 2026
- **Apply:** https://www.thejobnetwork.com/job/c495a008-b1c1-4389-80fa-7bc5cca99db9/technical-customer-support-engineer-tier-ii

## About the Role

* 3+ years of experience in Tier II support, systems administration, or QA engineering
 * Bachelor's degree in Computer Science or a related field
 * Proficiency with Linux, Docker, and Kubernetes
 * Strong troubleshooting skills across hardware and software domains
 * Hands-on experience with hardware setup, installation, and calibration
 * Solid understanding of networking (TCP/IP, HTTP, DNS, DHCP)
 * Team-oriented with a customer-first mindset
 * Experience with cloud platforms like AWS, Azure, or GCP
 * Familiarity with networking equipment (switches, routers, firewalls, load balancers)
 * Comfortable using tools like Zendesk, JIRA, and Confluence
 * Able to work independently and manage multiple priorities under pressure

Ideally, we're looking for:

 * Experience working in startup environments
 * Proficiency in scripting (Bash, Python)
 * Experience with Kubernetes or Docker

## Description

We're looking for a Technical Customer Support Engineer Tier II to join our Support team in Teaneck, NJ - this is not a remote role. You'll be part of the Delivery department, working cross-functionally to assist with the installation, configuration, and calibration of our products-while serving as a key problem-solver for our customers and internal teams. In this role, you'll provide real-time technical support to our Field Service Engineers and Field Support Technicians, helping to ensure product stability, reliability, and exceptional customer experience.

In this role, you'll provide real-time technical support to our Field Service Engineers and Field Support Technicians, helping to ensure product stability, reliability, and exceptional customer experience.

A day in the life and how you'll make an impact:

***This position is 2nd shift. Work hours are 12:00pm - 8:00pm PT

 * Assist in the installation, configuration, and calibration of UVeye products for clients
 * Provide on-site technical support during product installations to ensure proper setup and operation
 * Troubleshoot and resolve customer technical issues related to machine performance and software
 * Monitor, maintain, and update systems to ensure continuous product functionality
 * Prepare detailed documentation and reports on installation and calibration activities
 * Act as a technical point of contact for clients during installation, calibration, and troubleshooting
 * Attend occasional in-person meetings with clients to analyze, troubleshoot, and resolve hardware issues on-site
 * Ensure effective incident management by tracking and resolving technical issues promptly