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# Help Desk/Desktop Support Analyst

- **Company:** Robert Half
- **Location:** The Woodlands, TX, United States
- **Contract:** Temporary contract
- **Skills:** Microsoft Windows, Active Directory, Common Desktop Environments, Issue Tracking Systems
- **Published:** November 12, 2026
- **Apply:** https://dejobs.org/x/x/AA54F1B0E3F64DB4B324ABB2DDC5CF21/job/

## About the Role

* Working knowledge of Active Directory for basic user account and access administration.

 * Proficiency in troubleshooting Microsoft Windows, including Windows 10 environments.

 * Ability to manage service desk tickets with accuracy, prioritization, and timely follow-up.

 * Solid understanding of basic technical troubleshooting for hardware, software, and user access issues.

 * Strong communication skills with the ability to assist end users in a detail-oriented and approachable manner. Technology Doesn't Change the World, People Do.®

## Description

Description We are looking for a Help Desk/Desktop Support Analyst to provide dependable technical support for end users in The Woodlands, Texas. This Long-term Contract opportunity is ideal for someone who enjoys resolving everyday hardware, software, and access issues while delivering responsive customer service. The role supports a fast-paced environment within the energy and natural resources sector and offers the chance to broaden technical skills through hands-on service desk work.

Responsibilities:

 * Respond to incoming support requests and document issues thoroughly within the ticketing system.

 * Diagnose and resolve common desktop, laptop, operating system, and application problems for internal users.

 * Assist employees with account access, password support, and directory-related requests in Active Directory.

 * Provide day-to-day support for Microsoft Windows environments, including Windows 10 devices and standard workstation configurations.

 * Escalate more complex incidents when needed while maintaining clear communication on status and next steps.

 * Set up, deploy, and support end-user equipment to ensure reliable performance in the workplace.

 * Track recurring technical issues and share observations that help improve service desk efficiency and user experience. Requirements * Experience supporting users in a help desk or desktop support capacity.