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# Information Systems Specialist II (Casual)

- **Company:** Events DC
- **Location:** Washington, DC, United States
- **Experience:** Experienced
- **Contract:** Temporary contract
- **Skills:** Microsoft Windows, Information Systems, Event Logging, Hard Disk Drives, IBM ViaVoice, Microsoft Office, Network Administration, Software Systems, Backup and Restore, Enterprise Software Applications, Computer Equipment, Software Library
- **Published:** November 12, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=a4251bf10d080c64

## About the Role

* QUALIFICATIONS: * High School Diploma or equivalent.
 * Two (2) years of IT-related experience.

## Description

* RESPONSIBILITIES: * Inspects personal computer equipment and prepares workstations for delivery. Delivers and installs equipment.
 * Installs hardware and peripheral components such as monitors, keyboards, printers and disk drives at users' workstation.
 * Installs and configures Apple or Android device for user.
 * Loads Events DC licensed software packages (i.e., Windows 7, Microsoft Office 2010 Suite, etc.) onto workstation computers.
 * Tests applications to verify operation prior to delivering system to user.
 * Provides help desk support. Logs and tracks calls. Provides status and completion information to supervisor and users via voice mail, email, in-person communication and regular status reports.
 * Maintains the help desk by responding to client inquiries concerning systems operation and diagnoses system hardware, software and operator problems.
 * Instructs users in use of equipment, software and manuals.
 * Recommends and/or performs remedial actions to correct problems.
 * Installs toner for printers and remedies paper jams and other minor printer malfunctions.
 * Handles problem recognition, research, isolation, resolution and follow up for routine user problems. Refers more complex problems to system administrators or supervisor.
 * Maintains accurate inventory of consumable supplies and keeps the TMD work areas secure, neat and organized.
 * Maintains the software library.
 * Coordinates activities with systems administrators and other groups, such as Telecommunications and Electrical.
 * Attends departmental meetings.
 * Assists system administrators with routine administration functions, such as check/invoice runs, system backups, tape management, event log checking, and other network administration functions as necessary.
 * Assists Telecommunications Manager with Apple, Android and Blackberry user support and service as well as BES Administration.
 * Coordinates the efforts of outside technicians during service calls. Also takes responsibility for equipment sent offsite for repair.
 * Performs a variety of other related tasks and duties as assigned.