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# Desktop Support Tech - Peak Season Hire

- **Company:** TEKSYSTEMS INC.
- **Location:** Fort Worth, TX, United States
- **Experience:** Starter
- **Salary:** $56,160 - $62,400
- **Contract:** Temporary contract
- **Skills:** Microsoft Windows, Active Directory, Microsoft Outlook, Desktop Computing, HP Thin Clients, Networking Hardware, Network Troubleshooting, Microsoft Office, System Center Configuration Manager, TCP/IP, Information Technology, Laptops, Servicenow
- **Published:** November 12, 2026
- **Apply:** https://dejobs.org/x/x/5AB796AC73614915AA662BBAD41E3D8B/job/

## About the Role

Desktop, Troubleshooting, Support, Hardware, Windows, Customer service, Technical support

Top Skills Details

Desktop,Troubleshooting,Support,Hardware,Windows,Customer service,Technical support

Additional Skills & Qualifications

 * Experience installing, troubleshooting, building, and deploying desktop computers in a warehouse environment - Warehouse experience supporting end-use equipment Associate degree, bachelors degree or vocational training in a technical field of study 3 years of Warehouse experience supporting end-use equipment, Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

## Description

Supporting Operations PC and EUC needs during Peak Season at the Dallas, Ft-Worth, TX Facility Mon - Fri 15:30 - 0:00 Saturdays and Sundays required on as needed basis. You will need basic understanding of Network, TCP/IP, RDP, PC and Printer hardware and configurations. You will need to be able to Lift PC Equipment, Printers, Totes/Bin of PC equipment. You will need to be able to Kneel down under Benches and Desks to access cabling/power etc. You will need good communication skills and ability to clearly articulate technical issues and resolutions. Experience in Service-Now or other Ticket systems is recommended. Troubleshoot and resolve Tier 2 and 3 escalated technical issues Maintain and manage workload through computerized ITSM ticketing and tracking system Troubleshoot hardware, software and networking issues on laptops, PCs, thin clients, and mobile devices Use SCCM, Active Directory, and other diagnostic and remediation utilities to identify, diagnose and correct issues Support,
troubleshoot and train end users on Microsoft Office applications, including Office 365 email and Outlook 1 year of experience supporting end-user equipment and telephony equipment Experience installing, troubleshooting, building, and deploying desktop computers in a warehouse environment Maintain and troubleshoot end-user equipment including PCs, printers, RF devices, and scanners within a warehouse environment and ensures all IT Systems are operating as required. ESSENTIAL DUTIES AND RESPONSIBILITIES To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. These are the most significant job duties performed; other responsibilities or assignments not specifically mentioned may also be assigned 25% Identify, triage, prioritize and resolve Level 2 & 3 Incidents within our Service Level Agreement, which includes responding to high priority outages outside of normal business hours. 25% Perform installation, upgrades, maintenance, basic
troubleshooting and repair of various computer devices, mobile phones, scanners, network equipment, printers, telephones and other end-user equipment. 10% Serve as liaison between executive site leadership, Infrastructure leadership, other technical teams, IT client support leadership and the external client regarding technical projects, problems and outages. 10% Prioritize regular workload, special tasks, and concurrent projects, allocating time and resources to ensure that work is completed accurately and efficiently within established time frame. 10% Ensure that all systems are operating as efficiently and productively as possible and escalates issues to appropriate leadership/technical teams as needed within established timeframes. 10% Present a high level of professionalism, maintain composure, and perform well under pressure in high priority situations to focus on the task at hand. 5% Makes technical recommendations to executive operational leadership regarding problems, projects
and releases. 5% Identify opportunities to increase accuracy to optimize resources and develop, recommend, and implement solutions