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# Tech Support Level 2

- **Company:** Groendyke Transport Inc.
- **Location:** Enid, OK, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Databases, Computer Literacy, Microsoft Office, Office Automation, Software Requirements Analysis, Computer Equipment, Network Server, User Accounts
- **Published:** November 12, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=9e4551ba2881b68c

## About the Role

* May require an associate's degree or related technical training and 2-4 years experience
 * Dependable and punctual.
 * Work in an environment with many interruptions.
 * Good phone etiquette skills required.

Computer Equipment and Software Requirements

 * Must be computer literate (E-mail, MS Office, etc.)

Additional Preferred Qualifications

 * Associate's degree or higher

## Description

* Handle technical support calls from end-users regarding packaged and specialized software, office automation, and hardware.
 * Be able to resolve problems or provide immediate end-user training with the goal of reducing programmer's time to handle these situations. Problems that cannot be resolved in a timely fashion need to be escalated with the appropriate priority communicated.
 * Log all problems and their resolutions in a database that can be queried by tech support to solve similar problems.
 * Build and load PCs as necessary to support the users.
 * Administration of Telco equipment
 * Build and load Servers as necessary.
 * Set up user accounts on various systems, including being knowledgeable of the security requirements.
 * Stay current on in-house developed or specialized software and all changes and new releases of the software used within the organization.
 * Be fluent with software or other tools in order to solve user problems.
 * Work well with technical and non-technical people.
 * All other duties as assigned.