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# Product Technical Support Representative

- **Company:** Overhead Door Corporation
- **Location:** Lewisville, TX, United States
- **Experience:** Starter
- **Contract:** Permanent contract
- **Skills:** Computer Literacy, Diagnostic Tools
- **Published:** November 12, 2026
- **Apply:** https://www.careerbuilder.com/job-details/product-technical-support-representative-lewisville-tx--2366b8c5-f30f-486b-a0cd-7044abca0fdf

## About the Role

Technical Support, Product Support, Product Development, Identify Issues, Technical Support, Customer Support/Service, Customer Relations, Product Support, High School Diploma, Computer Skills, * A minimum of 0-2 years of work experience required.

 * High school diploma or GED required; technical coursework is a plus.
 * Willingness to learn and grow product lines and technical skills.
 * Basic computer skills and CRM usage.
 * Proficient with technical documentation and product specs.
 * Ability to read schematics, installation diagrams, and wiring instructions.
 * Strong communication (written and verbal) skills and ability to effectively troubleshoot.
 * Strong customer service and conflict resolution skills in high-pressure environments.
 * Ability to manage time and priorities in a fast-paced environment.
 * Interpersonal and focus on the Customer Experience.
 * Associate's degree in engineering or equivalent technical training is preferred.
 * 1-2 years of customer service or tech support experience. Ideally in the door industry or related fields (mechanical/electrical).
 * Technical certification or trade license (e.g., journeyman electrician, access control certification, etc.).
 * Experience with field diagnostic tools (multimeters, lift equipment, mobile field service software).
 * Field service experience, * Technical Knowledge: A solid grasp of the company''s specific hardware or software.
 * Communication: The ability to explain hard technical concepts in simple, clear terms.
 * Problem-Solving: Strong patience and analytical skills to find the root cause of an issue.

## Description

The Technical Service Customer Care Representative I, provides entry-level technical support for products manufactured by Overhead Door Corp./ Wayne Dalton. This role is the first point of contact for customers/ installers needing assistance with basic product/ installation questions or product/ installation troubleshooting. Works closely with more experienced team members to develop product knowledge and troubleshooting skills., * Troubleshooting: Diagnose and fix hardware, software, or system errors.

 * Customer Communication: Answer questions and guide users via phone, E-Mail, or chat.
 * Escalation: Send complex bugs or difficult issues to engineering or product development teams.
 * Documentation: Record common user problems and write helpful guides or support tickets.