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# Senior Support Engineer

- **Company:** EON, INC
- **Location:** United States (Remote available)
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** HTML, JavaScript (Programming Language), Amazon Web Services, Microsoft Azure, Command-Line Interface, Cloud Computing, Cloud Computing Security, Relational Databases, Software Debugging, Linux, DevOps, Domain Name System (DNS), Hypertext Transfer Protocols (HTTP), Identity and Access Management, Virtual Private Networks (VPN), Python (Programming Language), Networking Basics, Routing, Peering, TCP/IP, Virtual Local Area Networks, Scripting, Computer Networking Systems, Google Cloud, Load Balancing, Graphql, Web Technologies, Restful APIs, Golang
- **Published:** November 12, 2026
- **Apply:** https://www.careerbuilder.com/job-details/senior-support-engineer--68f872a8-fc25-4aa3-851c-540074d04dfe

## About the Role

Technical Support, Technical Support, Cloud Computing, Team Player, Documentation, Scripting (Scripting Languages), Systems Administration/Management, Identify Issues, Technical Delivery, Network Systems, * Must be comfortable working 9-6 PST

 * 5+ years of hands-on, technical experience in customer support, technical support, system administration, or related customer-facing role
 * 2+ years experience with Cloud technologies (Azure, AWS, GCP)
 * Experience in reading or debugging code in one or more of the following: Go, Python, JavaScript
 * Proficiency with command-line tools and Linux operating system environments
 * Experience with DevOps technologies
 * Familiar with REST APIs or GraphQL
 * Knowledge of basic Web technologies (e.g., HTTP, HTML, DNS)
 * Understanding of networking fundamentals (e.g., TCP/IP, Routing, VPNs, VLANs, Peering, Load Balancing)
 * Understanding of relational databases
 * Understanding of Cloud security constructs like IAM roles

## Description

As a Senior Support Engineer, you will join a global team dedicated to delivering exceptional technical support. You'll troubleshoot customer issues using logs, networking, system administration, and facilitate documentation updates. When needed, you'll create custom solutions and scale our support offerings through coding and scripting., * Responsible for technical customer support experience within the Eon product

 * Own, troubleshoot, and solve customer technical issues using collaboration, troubleshooting best practices, and transparency within and across teams
 * Identify cases that require escalation (either technically or strategically)
 * Create, maintain, and coordinate incident management requests to product or engineering
 * Design and implement solutions that scale the support offering through automation
 * Participate in on-call rotation for after-hours, holiday, and weekend support coverage