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# Associate Application Support Analyst

- **Company:** Q2 Software, Inc.
- **Location:** Lincoln, KS, United States
- **Experience:** Starter
- **Contract:** Permanent contract
- **Skills:** Fraud Prevention and Detection, Networking Basics, Standard Sql, Remote Service Software, Software Systems, SQL Databases
- **Published:** November 12, 2026
- **Apply:** https://www.dice.com/job-detail/b132263e-ba2f-4bf9-82c6-c2b89d95afbb

## About the Role

Bachelor's degree in a relevant field or equivalent experience (0-2 years); advanced degree holders may apply with no experience
Intermediate SQL skills preferred
Understanding of remote support tools and basic networking concepts
Previous experience in software support or delivery (enterprise/mid-sized preferred)
Strong verbal and written communication skills
Excellent organizational skills and attention to detail
Ability to quickly learn new software and technologies
Customer service experience preferred; must demonstrate a respectful and helpful approach
Troubleshooting experience is a plus
Knowledge of banking practices is helpful

This position requires fluent written and oral communication in English.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

## Description

Q2 is seeking an Associate Application Support Analyst to provide technical support to external customers using Q2's Risk & Fraud Management Software Solutions. This role is ideal for someone with strong communication skills, a customer-first attitude, and a background in application support. The position involves phone-based troubleshooting, case documentation, and issue resolution across mid-sized applications. Familiarity with Windows OS/Server and SQL is preferred., Provide first-line telephone technical support for Q2's Risk & Fraud Management Software Solutions
Troubleshoot and resolve basic customer problems in a timely manner
Accurately record, categorize, and document all customer interactions using a case tracking system
Establish case priorities and provide regular updates on open issues
De-escalate customer concerns and manage expectations
Use available tools, procedures, and documentation to resolve technical problems
Provide step-by-step guidance and "how-to" assistance to customers
Manage individual open case queue and handle new assignments daily
Escalate unresolved issues to appropriate teams per guidelines
Perform data or configuration changes in production environments with high attention to detail
Test emergency product fixes from the development team when required
Follow internal change control procedures for product modifications
Ensure compliance with security, availability, confidentiality, and privacy policies
Collaborate with internal teams (implementation, development, etc.)
Communicate key customer issues to Operations Management as needed