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# IT Support Technician

- **Company:** TriCom Technical Services
- **Location:** Minneapolis, MN, United States
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Issue Tracking Systems, Information Technology, Casper Suite, Servicenow
- **Published:** November 12, 2026
- **Apply:** https://www.dice.com/job-detail/8b88b208-164d-427c-89ab-b6a669cd66c9

## About the Role

* Associate's degree in Information Technology or a related field.
 * Minimum of 5 years of IT support experience.
 * Strong troubleshooting skills across multiple platforms, operating systems, and applications.
 * Experienced in using a service desk ticketing system.
 * Excellent written and verbal communication skills.
 * Ability to prioritize work, meet deadlines, and work effectively under pressure.
 * Ability to lift up to 40lbs. and work on-site, 40 hours per week.

Preferred

 * ITIL certification.
 * CompTIA A+ certification.
 * Experience with ServiceNow.
 * Experience with JAMF.

## Description

We are seeking an IT Support Technician to resolve escalated issues, improve first-call resolution, and ensure reliable, secure technology services across the organization.
Responsibilities

 * Provide advanced technical support for hardware, software, network, and application issues via phone, email, and in person.
 * Resolve Level-1 escalations by diagnosing root causes and delivering solutions aligned with Service Level Agreements (SLAs).
 * Document, track, and close Service Desk tickets accurately in the ticketing system.
 * Collaborate with senior IT staff to resolve complex or recurring technical issues.
 * Train and support Level-1 Service Desk staff to improve knowledge sharing and first-call resolution.
 * Install, configure, deploy, and maintain computers, peripherals, and authorized software.
 * Recommend hardware and software upgrades to maintain current, functional technology.
 * Create and maintain technical documentation, procedures, and standards.
 * Provide basic end-user training to support effective technology use.
 * Maintain confidentiality and adhere to high ethical standards (due to this role's direct access to sensitive systems and data).