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# Integrations Implementation Specialist

- **Company:** AXISCARE MEDICAL LLC
- **Location:** United States (Remote available)
- **Contract:** Permanent contract
- **Skills:** Software as a Service, Data Mapping, Desktop Computing, Systems Integration, Software Troubleshooting, Peripherals, Integration Tests
- **Published:** November 12, 2026
- **Apply:** https://startup.jobs/integrations-implementation-specialist-axiscare-10745853

## About the Role

* Clear, professional written and verbal communication that adapts to customer and internal audiences.
 * Calm, organized, solution-oriented approach to challenging situations.
 * Strong collaborator who shares knowledge, accepts feedback, and knows when to escalate.
 * Able to manage multiple implementations and competing deadlines, flagging dependencies and risks early.
 * Quick to learn systems, integrations, and technical workflows, with strong troubleshooting and analytical skills.
 * Comfortable with CRM, support, and project-management tools.
 * Customer-focused, with strong ownership and follow-through from kickoff to adoption.

What We'd Be Excited to Find (Preferred Qualifications)

 * Bachelor's or Associate degree, or equivalent training, preferred.
 * One or more years of implementation, onboarding, integration, customer support, or customer success experience preferred, ideally with software or third-party platforms.
 * Experience in home care, healthcare, or SaaS a plus.

## Description

The Integrations Implementation Specialist is a hands-on, customer-facing member of the Add-On Implementation team within Customer Onboarding. The Specialist owns assigned add-on, integration, and select upsell implementations from kickoff through go-live, for both net-new customers (joining Onboarding at defined milestones) and existing customers (after Account Management closes the sale).

Working under the Implementation Team Lead, the Specialist manages a portfolio of projects and coordinates with Account Management, Onboarding, Customer Success, Support, Product, Engineering, and third-party partners to deliver a smooth, consistent implementation experience.

Key Responsibilities

 * Own assigned add-on, integration, and upsell implementations from kickoff through go-live.
 * Validate requirements, complete configuration and testing, and set clear milestones, timelines, and go-live criteria with customers.
 * Lead kickoff meetings and keep customers and partners informed throughout each project.
 * Coordinate with third-party partners on setup, credentials, data mapping, and integration testing.
 * Deliver training and enablement on relevant features.
 * Troubleshoot issues, route them to the right team, and escalate risks and product gaps to the Implementation Team Lead.
 * Confirm go-live readiness and hand off cleanly to Onboarding, CSM, or Support.
 * Keep project records accurate and follow team playbooks, checklists, and SOPs.
 * Contribute to documentation, training materials, and process improvements, and share customer and partner feedback with internal teams.

Success Measures

 * On-time, high-quality implementations with minimal rework and escalations.
 * Faster time to go-live and time to value.
 * Customer satisfaction with the implementation experience.
 * Adoption of add-ons, integrations, and upsell products after go-live.
 * Reduced implementation burden on Account Management and the broader Onboarding team.