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# Jr. IT Support Specialist

- **Company:** HALMA PLC
- **Location:** Orlando, FL, United States
- **Experience:** Starter
- **Contract:** Permanent contract
- **Skills:** Microsoft Azure, Information Systems, Computer Networks, Dynamic Host Configuration Protocol, Domain Name System (DNS), Microsoft Office, Software Engineering, Wide Area Networks, Information Technology, Hardware Infrastructure
- **Published:** November 12, 2026
- **Apply:** https://www.careerbuilder.com/job-details/jr-it-support-specialist-orlando-fl--0dcc7865-8bcc-4bfc-ae7c-ebdb45d5f38b

## About the Role

Technical Support, Optics, Team Player, Identify Issues, Information Technology & Information Systems, Emergency Response, Technical Support, 1st Level Support, Manufacturing, Onboarding, * Education: Bachelor's degree in Computer Science, Information Technology, or equivalent practical experience.

 * Microsoft Certified (e.g., M365 Fundamentals, Azure Fundamentals).

 * 0 - 2 years of experience in IT support, helpdesk, or technical troubleshooting.

Technical Skills:

 * Familiarity with Windows OS and Microsoft Office Suite.

 * Basic understanding of networking concepts (LAN/WAN, DHCP, DNS).

 * Knowledge of hardware components and troubleshooting steps.

Soft Skills:

 * Strong problem-solving and communication skills.

 * Ability to work independently and in a team environment.

 * Willingness to learn and adapt to new technologies and processes.

## Description

At Ocean Optics, we are seeking a motivated and technically curious Junior IT Support Specialist to join our Orlando office. This entry-level role is ideal for recent graduates or early-career professionals looking to grow in a dynamic IT environment. You will be the first point of contact for Tier 1 support, responsible for diagnosing user issues, performing initial troubleshooting, and escalating complex problems to Tier 2 support. You will also manage user solution requests and contribute to emergency response efforts within the office., * Tier 1 Support & Troubleshooting

*

 + Serve as the first line of support for IT-related issues.
 + Communicate with users to gather details and clarify technical problems.
 + Perform basic diagnostics and resolve common hardware/software issues.
 + Escalate unresolved or complex issues to Tier 2 support teams.
 + Provide on-site, hands-on support to Orlando office and manufacturing floor.
 + Assist with new hire device setup, onboarding/offboarding, and basic peripheral/printer support.
 + Flexibility to occasionally support urgent issues or planned maintenance outside normal business hours.

 * User Request Management

*

 + Assist users with application access, subscriptions, and productivity tool optimization.
 + Track and manage solution requests and ensure timely follow-up.

 * Emergency Response

*

 + Support the IT team in handling urgent or unexpected technical incidents in the Orlando office.
 + Coordinate with relevant stakeholders to ensure rapid resolution and minimal disruption.
 * Other duties as assigned.