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# Lead IT Technician

- **Company:** Saronic Technologies
- **Location:** Austin, United States
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Issue Tracking Systems, Network Troubleshooting, Azure Active Directory, Microsoft InTune, Information Technology, Casper Suite, Network Server
- **Published:** November 12, 2026
- **Apply:** https://startup.jobs/lead-it-technician-saronic-technologies-10746753

## About the Role

Saronic is seeking an experienced and highly organized Lead IT Technician. This role is the senior hands-on technician on the IT support team, responsible for leading day-to-day support operations, while serving as the primary escalation point for complex technical issues. The ideal candidate will have a strong customer experience mindset, sound judgment under pressure, and the ability to plan and prioritize work in a fast paced environment. You will be responsible for reinforcing the daily work priorities for the support team, mentoring Associate and mid-level technicians, driving ticket quality and resolution times, and leading support projects from planning through completion., * At least 5 years of relevant IT experience, including time as a senior technician, lead, or escalation point.

 * Demonstrated experience with Mac and Windows device deployments, including endpoint management tooling such as Intune, Jamf.
 * Advanced troubleshooting ability across hardware, software, networking, and identity or access-based issues.
 * Experience administering identity and access platforms such as Microsoft Entra ID or Active Directory, including group and license management.
 * Proven ability to plan work, prioritize competing tasks, and meet commitments in a fast-moving environment.
 * Excellent written and verbal communication skills, with the ability to explain technical issues to non-technical users and set clear expectations.
 * Experience with helpdesk and ticketing systems, including reporting on queue health and team performance., * Prolonged periods of sitting at a desk and working on a computer
 * Occasional standing and walking within the office
 * Manual dexterity to operate a computer keyboard, mouse, and other office equipment
 * Visual acuity to read screens, documents, and reports
 * Occasional reaching, bending, or stooping to access file drawers, cabinets, or office supplies
 * Lifting and carrying items up to 20 pounds occasionally (e.g., office supplies, packages)

## Description

* Serve as the senior technical escalation point for hardware, software, and network issues, including desktops, laptops, servers, printers, and mobile devices.
 * Take the lead over the ticket queue: triage and validate incoming tickets are progressing, set priorities, and ensure coverage is maintained for your team.
 * Own device deployments end to end, including imaging, zero-touch enrollment, MDM configuration, refresh cycles, and decommissioning.
 * Mentor Associate and IT Technicians through hands-on coaching, ticket quality reviews, and onboarding of new team members.
 * Plan and lead IT support projects, migrations, and system upgrades: define scope, sequence the work, track progress, and communicate status to stakeholders.
 * Maintain documentation, runbooks, and knowledge base articles so recurring issues can be resolved consistently at the first point of contact.
 * Analyze ticket trends to identify recurring problems and drive the underlying fixes that reduce overall support volume.
 * Administer and identify areas of improvement for user access workflows, including provisioning, deprovisioning, group membership, and permissions.
 * Ensure adherence to security best practices, including data protection, access control, endpoint compliance, and patching.
 * Maintain IT asset and inventory accuracy, including stock levels, hardware lifecycle, and vendor coordination for repairs and procurement.
 * Work closely with cross-functional teams and senior IT staff to provide an excellent experience in support of the business.