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# ServiceNow Experience Designer

- **Company:** Cayuse Holdings
- **Location:** Columbia, SC, United States (Remote available)
- **Experience:** Experienced
- **Salary:** $145,600 - $166,400
- **Contract:** Contract
- **Skills:** Website Wireframe, Servicenow
- **Published:** November 12, 2026
- **Apply:** https://www.techcareers.com/job.asp?id=3514748659&tx=JK5549FFL&pt=1&aff=0B19D771-A501-4A5E-8338-2A822B784D54&utm_source=Job%20Feed&utm_medium=textkernel&utm_campaign=DE&utm_term=0B19D771-A501-4A5E-8338-2A822B784D54

## About the Role

* 6+ years in UX design, with 2+ years of hands-on ServiceNow UI experience (across at least 4 releases)
 * 2+ years each in Employee Center (ESC) and Service Operations Workspace (SOW)
 * Strong skills in user research, journey mapping, and usability testing
 * Good communication and stakeholder management

Certifications / Badges

 * Employee Center Essentials badge
 * Service Operations Workspace (SOW) Bootcamp badge
 * UI Builder Fundamentals badge/certification

## Description

Design intuitive employee and agent experiences on the ServiceNow platform, with a focus on Employee Center and Service Operations Workspace (SOW)., * Design end-to-end employee and agent journeys: onboarding/offboarding, issue-to-resolution, request-to-fulfillment, and self-service search and knowledge (deflection).

 * Create UX artifacts such as personas, journey maps, empathy maps, and wireframes/prototypes.
 * Plan and run usability tests, and turn findings into design improvements.
 * Design and configure experiences in Employee Center, SOW, and UI Builder.
 * Collaborate with developers, product owners, and stakeholders to deliver consistent, accessible, user-centered solutions.