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# Technical Support Engineer

- **Company:** Vanu, Inc.
- **Location:** Boulder, CO, United States
- **Contract:** Permanent contract
- **Skills:** LTE (Telecommunication), CentOS, Cisco Routers, Computer Networks, Debian Linux, Microsoft Dynamics CRM, Global System for Mobile Communications, Network Packet, Network Monitoring, Network Administration, Server Administration, Simple Network Management Protocols, Decoding, E-UTRAN
- **Published:** November 12, 2026
- **Apply:** https://www.careerbuilder.com/job-details/technical-support-engineer-boulder-co--46dfa9f4-2781-49e2-b9ef-b8a7258f4026

## About the Role

Technical Support, Technical Support, Telecommunications Industry, Identify Issues, Wireless Communications, Software Administration, Network Administration/Management, Hardware Administration, Problem Solving Skills, Service Level Agreement (SLA), * Bachelors in Science or Engineering Degree or equivalent Technical Degree or 6-8 years experience and/or training; or equivalent cominbination of training and education

 * Must be willing to work flexible hours including availability nights and weekends for remote support.
 * Work experience in NOC or Customer support in a service provider or OEM
 * Understanding of GSM, 3G and LTE architectures and call flows will be an advantage
 * Solid verbal, written and interpersonal communication skills
 * Ability to adeptly solve problems
 * Computer skills: knowledge of Linux Operating systems (Debian, CentOS); Cisco Routers and switches, capturing and decoding network packet captures, network monitoring tools and utilities, knowledge of SNMP

## Description

* Provide customer support and technical issue resolution within customer SLA
 * Perform software installation, upgrades, and configuration of customer software
 * Identify, correct and/or advise on operational issues in client networks
 * Provide training to clients in the use of radio network system and applications
 * Develop a general understanding of OS level and application level operations related to company products and services
 * Identify and correct or advise operational issues in client networks or sites
 * Create and maintain account updates using company's Microsoft Dynamics CRM ticketing software
 * Troubleshooting of issues by analyzing device logs, call traces, and KPIs.
 * Cooperate internally with Engineering and SQA teams to identify and resolve technical issues.
 * Configure radio network controller and radio network controller interfaces (lu, lub, lur)
 * To integrate node Bs in the field, as needed
 * Contribute to updating and maintaining internal knowledge base.
 * Create and maintain documentation of all incidents.
 * To provide support on the LTE network, small cell, other projects and able to understand protocols of VoLTE.
 * Create and execute the test cases for the radio access network
 * To provide support and guidance to customers for operations and maintenance of network elements
 * To coordinate the communications between customer, operation's team, and field support system
 * Provide high quality technical support to Vanu customers
 * Troubleshooting of issues by analysing device logs and call traces
 * Work with Engineering and SQA to identify and resolve technical issues
 * Perform software upgrades and migration in production networks
 * Create and maintain documentation of all incidents