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# Lead Technical Support Engineer

- **Company:** Truv, Inc.
- **Location:** United States (Remote available)
- **Experience:** Expert
- **Salary:** $80,000 - $130,000
- **Contract:** Permanent contract
- **Skills:** Hubspot, Api Design
- **Published:** November 12, 2026
- **Apply:** https://www.careerbuilder.com/job-details/lead-technical-support-engineer--945f3d0e-5e94-4c43-816e-463796ac5750

## About the Role

Technical Support, Technical Leadership, Technical Support, Technical Leadership, Underwriting, Facebook, Apple, Leading Edge Technology, Product Development, Problem Solving Skills, * 4+ years of experience in technical support and service management.

 * 2+ years of experience working at an early-stage organization (fewer than 100 employees).
 * Proficient in Hubspot Help Desk and Inkeep, including 2+ years in an administrative capacity.
 * Expertise in supporting API-driven products with a solid technical background.
 * Strong analytical and problem-solving skills, coupled with a sharp technical aptitude.
 * Exceptional communication abilities to effectively address complex issues.
 * Calm under pressure, with the ability to handle customer calls and escalations with professionalism.
 * Self-motivated and resourceful, capable of solving problems independently with minimal guidance.

## Description

* Efficiently triage customer support tickets while maintaining focus on key performance metrics such as SLA, CSAT, and Time to Resolution (TTR).
 * Collaborate closely with the product team to analyze customer needs and submit well-informed feature requests.
 * Build and nurture relationships across product, engineering, and customer success teams to facilitate knowledge sharing, incident engagement, new feature adoption, and actionable product feedback.
 * Enhance and optimize the Help Center to minimize ticket volume, ensuring a seamless and self-sufficient customer experience.
 * Lead and manage end-to-end technical projects, working with engineering leadership to prioritize critical customer issues and redirect sales and finance inquiries to the appropriate teams.
 * Reporting, help drive weekly, monthly and quarterly reporting on tickets, resolution and close times to the Truv leadership and the broader team.