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# Application Support Analyst

- **Company:** The Timberline Group
- **Location:** St. Louis, MO, United States
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Relational Databases, Systems Development Life Cycle, Server Administration, SQL Databases, Systems Integration, Software Troubleshooting, Decoding
- **Published:** November 12, 2026
- **Apply:** https://www.careerbuilder.com/job-details/application-support-analyst-saint-louis-mo--7c6648e7-a777-4398-9427-b61e3ba5f44e

## About the Role

Software Administration, Analysis Skills, Software Administration, System Integration (SI), Compensation and Benefits, Operational Support, Performance Analysis, System Operations, Channel Strategies, Tuition Reimbursement, * Bachelor's Degree in a technology related field.

 * 5-7 years of experience in an application support role.
 * Ability to quickly grasp applications purpose and understanding of its process.
 * Some combination of experience with Legal applications/processes (CounselLink preferably) and/or Construction industry knowledge,
 * General understanding of SQL and relational databases preferred and ability to navigate SQL Database for Adhoc data requests
 * Knowledge of business operations; construction industry experience considered a plus.
 * Self-motivated individual who can find innovative ways to solve recurring problems.
 * Strong troubleshooting, analytical, reasoning and research abilities.
 * Exceptional communication skills both written and verbal.
 * Ability to decipher, and present technical information to a non-technical audience and its impact
 * Strong interpersonal skills and perform high level customer service.
 * Thrive in a fast-paced and agile work environment.
 * Some travel required.

## Description

* Perform troubleshooting of user issues for Legal application involving external resources
 * Lead enhancements on Legal applications ranging from out of the box to custom developed in an evolving and growing environment. SDLC experience
 * Complete configuration and customization activities to meet business requirements, including basic maintenance of imports and integrations between products
 * Analyze, extract and translate business requirements into technical requirements
 * Effectively test changes and enhancements to deliver the best possible solution
 * Accurately document requirements and solutions so that it can be communicated to development resources
 * Identify root cause for commonly occurring issues and recommend permanent solutions
 * Create training guides and documentation for a wide range of audiences
 * Conduct trainings (classroom, 1 on 1, webinar, recorded) for end users
 * Identify break/fix incidents versus enhancement requests, work well with other cross functional teams to resolve any break/fix incidents
 * Legal systems data familiarity to support AdHoc data requests and BI reporting
 * Be able to communicate effectively with a wide range of end users/business users