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# Technical Training Specialist

- **Company:** Computer Aid Inc
- **Location:** UNIVERSITY PA, MD, United States
- **Experience:** Experienced
- **Salary:** $72,800 - $84,240
- **Contract:** Permanent contract
- **Skills:** Information Systems, Elearning, Information Technology, Operational Systems
- **Published:** November 12, 2026
- **Apply:** https://www.careerbuilder.com/job-details/technical-training-specialist-hyattsville-md--43d792d1-8a8d-4ef3-8c6a-9f9c22e77050

## About the Role

Technical Training, Technical Training, Computer-Based Training (CBT), Training/Teaching, Video Data Formats, On Site Support, Seminars, Train-the-Trainer, Bidding, Operations, * Bachelor's degree in Computer Science, Information Systems, or a related field

 * 10+ years of experience developing and designing technical training content
 * 10+ years of experience delivering technical systems training
 * 10+ years of curriculum development experience
 * 8+ years of experience creating training materials, including presentations, manuals, videos, and computer-based training programs
 * 2+ years of experience working with Transit Scheduling and Daily Operations systems such as Trapeze and/or HASTUS
 * Strong understanding of technical systems and related technologies
 * Excellent communication, presentation, facilitation, and instructional skills
 * Ability to learn and support HASTUS scheduling and operational processes
 * Strong problem-solving and organizational skills

Preferred:

 * Experience supporting public transportation, transit, rail, or bus operations
 * Prior experience with large-scale enterprise system implementations or migrations
 * Experience supporting workforce training initiatives across multiple operational divisions
 * Familiarity with change management and organizational adoption strategies

Physical Demands

 * Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state, and local standards
 * Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings and training sessions
 * Ability to conduct repetitive tasks on a computer utilizing a mouse, keyboard, and monitor
 * Ability to deliver classroom instruction and facilitate training sessions across multiple WMATA locations

## Description

As the Technical Training Specialist, you will design, develop, and deliver IT training via classroom, video, and CBT formats., We are looking for a Technical Training Specialist to design, develop, and deliver IT training via classroom, video, and CBT formats. This position will be a full-time contract role and onsite, supporting multiple locations throughout the Washington, DC metropolitan area.

What You'll Do

 * Design, develop, and deliver technical training through classroom instruction, video-based learning, seminars, and computer-based training (CBT)
 * Support implementation and migration from Trapeze to HASTUS
 * Attend and successfully complete the Train-the-Trainer program for Daily Operations and Bidding
 * Develop training materials including presentations, manuals, videos, job aids, and CBT resources
 * Provide ongoing support to Digital Modernization (DM), Bus Operations, and Rail Scheduling Operations teams
 * Assess training effectiveness through evaluations, feedback, performance metrics, and continuous improvement initiatives
 * Collaborate with subject matter experts, Digital Modernization teams, HR, and Payroll personnel to align training initiatives with business objectives
 * Identify training gaps and resolve training-related issues
 * Explain complex technical concepts in a clear and concise manner to diverse audiences
 * Support ten Rail Divisions and nine Bus Divisions during deployment and adoption activities