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# Help Desk Technician

- **Company:** The Midtown Group
- **Location:** Bedford, MA, United States
- **Salary:** $52,000 - $54,080
- **Contract:** Temporary to permanent
- **Skills:** Microsoft Windows, Active Directory, Apple Mac Systems, Microsoft Outlook, Issue Tracking Systems, Virtual Private Networks (VPN), Remote Access Technology, Software Engineering, Office365, Software Troubleshooting
- **Published:** November 12, 2026
- **Apply:** https://www.thejobnetwork.com/job/2af6167e-54ed-40c5-8a63-97a0fdeb3192/help-desk-technician

## About the Role

* 1+ year of Help Desk, Service Desk, Desktop Support, or IT Support experience
 * Experience supporting Windows and Microsoft 365 applications
 * Strong troubleshooting and problem-solving skills
 * Excellent communication and customer service abilities
 * Experience with ticketing systems preferred
 * Active Directory, MacOS, VPN, A+, HDI, or ITIL experience is a plus

## Description

* Provide first-level technical support via phone, email, and remote tools
 * Troubleshoot Windows, Microsoft 365, Outlook, VPN, network, hardware, and software issues
 * Document and track incidents through a ticketing system
 * Escalate complex issues as needed and follow established support procedures
 * Assist users with remote access, passwords, account support, and general IT inquiries
 * Deliver excellent customer service in a high-volume support environment