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# Senior UX Designer (Digital Customer Experience) ** W2 ONLY **

- **Company:** AMERIT CONSULTING INC
- **Location:** New York, NY, United States
- **Experience:** Expert
- **Contract:** Temporary contract
- **Skills:** Adobe Analytics, Web Accessibility, Agile Methodology, Data Analysis, Logic Synthesis of Circuits, Google Analytics, Human-Computer Interaction, Information Sciences, Interaction Design, Software Prototyping, Microsoft SharePoint, Web Content Accessibility Guidelines, Web Platforms, Website Wireframe, Adobe XD, Figma, Sitecore
- **Published:** November 12, 2026
- **Apply:** https://www.dice.com/job-detail/171319ad-90f8-43dd-8755-2aefd36e0a0a

## About the Role

* Bachelor's degree in UX Design, Human-Computer Interaction, Psychology, Information Science, Digital Design, or a related field.
 * 5+ years of experience designing websites, digital products, applications, or customer-facing online experiences.
 * Strong understanding of customer-facing digital experiences and transactional workflows, including payments, forms, registrations, service requests, and account management.
 * Proficiency with UX design and prototyping tools such as Figma, Adobe XD, or similar platforms.
 * End-to-end UX design experience, including wireframing, user flows, prototyping, and interaction design.
 * Experience conducting user research, usability testing, journey mapping, and stakeholder interviews, with the ability to translate findings into actionable design improvements.
 * Experience using UX research and usability testing tools.
 * Knowledge of accessibility best practices, WCAG guidelines, and compliance requirements.
 * Excellent communication, collaboration, facilitation, and stakeholder management skills across technical and non-technical teams.

Nice to Haves:

 * Experience with CMS platforms such as Sitecore or SharePoint.
 * Familiarity with analytics and customer behavior tools such as Google Analytics, Adobe Analytics, Hotjar, or similar platforms.
 * Experience working in Agile product development environments.
 * Experience working in regulated industries such as utilities, energy, financial services, healthcare, or telecommunications.

## Description

* The UX Designer will be responsible for designing and optimizing customer-centered digital experiences across web and mobile platforms.
 * Success in this role will be measured by the ability to simplify complex customer journeys, improve self-service experiences, increase customer engagement, reduce customer effort, and deliver accessible, intuitive solutions.
 * Focus on improving self-service journeys, including billing and payments, service requests, account management, outage reporting, and energy program enrolment.
 * Partner with cross-functional teams to identify customer pain points, translate insights into design solutions, and improve digital experiences and business outcomes.
 * Design and optimize end-to-end customer journeys across digital platforms.
 * Create wireframes, user flows, prototypes, and interaction designs that simplify complex customer experiences.
 * Conduct user research, usability testing, journey mapping, and stakeholder interviews to uncover customer needs and inform design decisions.
 * Facilitate workshops, design reviews, brainstorming sessions, and collaborative working sessions with cross-functional teams.
 * Ensure designs meet accessibility standards and support an inclusive digital experience for all customers.
 * Contribute to and leverage design systems to maintain consistency across digital properties.
 * Measure the impact of UX improvements and continuously iterate based on customer insights, analytics, and business results.