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# NICE CXone Solutions Architect

- **Company:** CONDADO
- **Location:** United States (Remote available)
- **Experience:** Expert
- **Contract:** Temporary contract
- **Skills:** Artificial Intelligence, Salesforce.Com, Enterprise Integration
- **Published:** November 12, 2026
- **Apply:** https://startup.jobs/senior-nice-cxone-solutions-architect-us-or-latam-only-100-remote-homepage-221-10748917

## About the Role

* Senior-level solutions architect experience with NICE CXone
 * Deep, hands-on knowledge across all of NICE CXone, with no gaps in integration knowledge
 * Hands-on development experience building CXone solutions, not only designing them
 * Experience with NICE Enlighten AI capabilities
 * Experience with the NICE-Salesforce integration, including its recent changes
 * Strong client presence: comfortable leading meetings with demanding senior stakeholders and answering complex questions on the spot
 * Ability to discuss contact center strategy as well as technical implementation
 * Availability for a full-time, dedicated commitment to one client engagement

## Description

We are hiring a senior NICE CXone expert who is both a solutions architect and a hands-on builder. You will be the dedicated NICE resource for a key client account, working full-time as their go-to expert across the full CXone platform, including Enlighten AI and the NICE-Salesforce integration. You will lead strategy conversations with senior client stakeholders and then build what you design. This is a long-term role: after the initial engagement, you will support our high-end clients and larger NICE engagements., * Serve as the dedicated, full-time NICE CXone expert for a client account

 * Architect and hands-on build solutions across the full NICE CXone platform
 * Design and implement Enlighten AI capabilities, such as using AI to score script adherence and drive skill assignments
 * Own the NICE-Salesforce integration, including the newer integration changes and upgrades to the new integration
 * Lead working sessions with client stakeholders, often on short notice, on contact center strategy and complex use cases
 * Answer technical and strategic questions with confidence in client meetings, acting as a trusted advisor
 * Deliver feature enhancements and integration upgrade work across related workstreams
 * After the initial engagement, support high-end clients and larger NICE engagements