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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # End User Desktop Support - **Company:** EMBODY LOVE MOVEMENT, LLC - **Location:** Oak Ridge, TN, United States - **Experience:** Starter - **Contract:** Permanent contract - **Skills:** Active Directory, Bash Shell, Cyber Security, Microsoft Office, System Center Configuration Manager, Windows PowerShell, Remote Desktop Services, Cisco WebEx, Search (Computer Science), Scripting, Remote Desktop Protocol (RDP), Tablet Computers, Servicenow - **Published:** November 12, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=c3bcd4f47b140366 ## About the Role * Associate degree in related discipline: No experience. * Four or more years of relevant education, training and/or progressive experience may be considered to satisfy the educational and years of experience requirement for this posting., * Experience troubleshooting and supporting GFE hardware and software. * Strong written and verbal communication skills to convey information accurately and effectively. * Effective time management skills for handling multiple incident tickets simultaneously. * Experience using ServiceNow for incident management. * Proven customer service skills within the IT field. * Ability to work in a technically demanding and fast-paced environment and change priorities quickly in support of emergent issues. * Capability to clearly describe technical details to customers in a concise manner. * Quick decision-making skills for addressing business or production-impacting issues. * Solid IT troubleshooting skills and customer service expertise. * Knowledge and experience with videoconferencing, mobile devices, telecommunications, networking, cybersecurity, and audio-visual equipment is a plus. * Certifications (Preferred): * + CompTIA A+ + ITIL + Six Sigma Lean * Experience with Active Directory for creating, modifying, disabling accounts, enabling, and moving. * Experience with Group Policy management for troubleshooting permissions and user settings. * Experience with Office 365 and Exchange administration. * Experience using remote desktop management tools (e.g., SCCM, Remote Desktop Protocol (RDP), or similar). * Scripting or automation skills (e.g., PowerShell, Bash) for task automation and troubleshooting. ## Description * Provide direct support to customers via phone, email, chat, remote connection, or in-person assistance. * Deliver exceptional customer service in person and remotely, assisting employees and subcontractors with troubleshooting, account-related issues, encryption, and deployment of Government Furnished Equipment (GFE). * Resolve customer issues and requests professionally and efficiently. * Properly escalate unresolved issues to the appropriate level of support. * Document work notes and updates using service management tools. * Follow up with customers, provide feedback, and see issues/requests through to resolution. * Maintain broad knowledge of company software, hardware, procedures, and policies across IT, HR, finance, cybersecurity, and technical security impacting the user work environment. * Apply technical expertise and problem-solving skills to drive diagnosis and resolution of reported issues. * Install and configure approved software and hardware. * Coach end users on the effective use of tools and equipment. * Troubleshoot and resolve software, hardware, and connectivity issues utilizing technical knowledge, internet research, vendor support, and work experience. * Schedule and set up conference room equipment, including audio-visual teleconferencing (e.g., Microsoft Teams and WebEx). * Set up, configure, and troubleshoot mobile devices, including tablets, mobile phones, and pagers. * Demonstrate strong customer service and interpersonal communication skills. * Use courtesy, tact and discretion in all communications with customers, You get #morethanajob. We encourage employees to achieve a healthy personal balance among home, work and the community. One of the ways we embrace work-life balance is by offering flexible work arrangements that provide alternatives to the traditional workweek, while still meeting business needs. Top talent and personal commitment mean more to our success than any other factors, so we reward our people with the kinds of benefits that make a positive difference in the quality of their lives. Benefits such as: medical plan, prescription drug plan, vision plan, dental plan, employer matched 401(k) savings plan, disability coverage, education reimbursement and many more. Want to stay healthy and fit but hate the cost of a gym membership? Take advantage of one of our onsite workout facilities and eat healthy in our onsite cafeterias. Much more than a workplace, at Y-12, you can build a career that lasts a lifetime., If a range of Career Levels is posted, i.e., Senior Associate to Senior Specialist, internal applicants already in one of the Career Levels would come across at their current Career Level. Internal applicants currently in a lower level Career Level would move to the lowest posted Career Level. Requires a Q clearance; however all qualified candidates will be considered regardless of their current clearance status. The ability to obtain and maintain a Department of Energy Q clearance is required. This position may require entry into the Material Access Areas (MAA) and participation in the Human Reliability Program (10 C.F.R. Part 712), which requires successful competition of a DOE counterintelligence evaluation and may include a counterintelligence-scope polygraph examination. This position may be categorized as a "designated position" identified by 10 C.F.R. Part 709, requiring successful completion of a DOE counterintelligence evaluation that may include a counterintelligence-scope polygraph examination.