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# Senior Network Security Engineer

- **Company:** HCA Healthcare Inc.
- **Location:** Nashville, TN, United States
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Information Systems, Network Security
- **Published:** November 12, 2026
- **Apply:** https://dejobs.org/x/x/584DEB13D3D0498B9193ACDE2B209CC1/job/

## About the Role

* 5+ Years Experience Required
 * Bachelor's degree Information Systems Preferred
 * High School Graduate/Equivalent Required

## Description

The Senior Engineer, Zscaler Services is responsible for executing advanced implementations and supporting production Zscaler services in a large enterprise environment. This role handles complex operational issues, contributes to service improvements, and provides mentorship to junior engineers.

While overall solution design is owned by a centralized architecture and design function, this position partners closely with those teams to ensure designs are implemented accurately, efficiently, and in a manner that supports long-term operational excellence.

Extraordinary analytical, very high degree of creativity; in depth knowledge of the business implications of technical approaches, directions and solutions; ability to innovate in highly complex technical areas, ability to achieve results, advanced project planning and coordination skills, superior communication skills, success in subordinate positions.

Major Responsibilities:

 * Implement and support Zscaler services based on approved designs.
 * Troubleshoot and resolve complex service issues.
 * Participate in on-call and escalation rotations.
 * Support junior engineers through mentoring and knowledge sharing.
 * Ensure Zscaler services meet defined Service Level Agreements (SLAs), availability targets, and performance expectations.
 * Drive continuous improvement of implementation processes, operational procedures, and support models to improve service reliability and customer experience.
 * Maintain awareness of Zscaler platform enhancements and operational best practices to continuously mature service delivery.

Delivery & Operations Management

 * Manage a high-volume environment supporting hundreds of sites and a large enterprise user base, balancing daily operational demands with multiple concurrent initiatives (30+ projects).
 * Participate in rollout waves, migrations, upgrades, and feature enablement activities in coordination with project management and architecture teams.
 * Act as the primary escalation point for complex Zscaler implementation or production issues.
 * Ensure effective documentation of operational procedures, runbooks, and support processes.

Collaboration & Communication

 * Partner daily with architecture/design, network, security, infrastructure, client support, project management, and vendor teams to deliver enterprise Zscaler services.
 * Provide clear written and verbal communication, including operational documentation, implementation plans, status reporting, and executive-level updates.
 * Represent the Zscaler implementation and operations function in cross-functional meetings and governance forums.