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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Associate Experience Product Owner - **Company:** Ally Financial Inc. - **Location:** Detroit, MI, United States (Remote available) - **Experience:** Expert - **Salary:** $125,000 - $190,000 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Artificial Intelligence, Systems Engineering, Microsoft Copilot, Office365, Generative AI, Microsoft InTune, Data Analytics - **Published:** November 12, 2026 - **Apply:** https://dejobs.org/x/x/C7B48CA15F8E46888409F5F29B6F75DC/job/ ## About the Role The successful candidate is a product-minded technologist with a proven track record of improving how people experience workplace technology by connecting the teams that build, secure and support it, and of turning associate evidence into a prioritized roadmap that gets delivered. * Significant experience in product ownership or product management, including writing strong problem statements, sequencing a roadmap and maintaining a backlog that stakeholders trust. * Demonstrated success keeping priorities focused on associate outcomes. * Deep endpoint and workplace technology knowledge that is credible with systems engineers, particularly across the Microsoft management and identity stack (Windows, Microsoft 365, Entra ID, Intune and Teams). * Working fluency with Mac management and a commitment to parity of outcome across platforms. * Exceptional collaboration and influence skills, with a record of leading without authority across domain owners, partner teams and vendors. * Security literacy, including an understanding of how endpoint agents, patching and protection controls shape the associate experience; a security background or certification is not required. * A data-driven approach to measurement, using aggregated device and service data to establish baselines and show the impact of change. * Clear, plain writing for non-technical audiences, especially when explaining changes and restarts to associates. * Practical, hands-on experience with generative AI tools such as Microsoft 365 Copilot, and an understanding of what it takes to adopt them responsibly, including data protection, endpoint readiness, licensing and cost, and change management. * Experience operating in highly regulated environments; financial services experience is helpful. * Comfort working with vendors to resolve issues, shape product direction and hold partners accountable. * Bachelor's degree or equivalent experience preferred. Minimum Qualifications * 9+ years of relevant experience or equivalent combination of education and experience * High school Diploma or GED equivalent ## Description * Lead associate insight and evidence gathering through listening sessions, shadowing and an associate panel that tests changes before they reach the broader company. * Own the integrated associate experience backlog and roadmap, writing clear problem statements and sequencing work with reason, while engineering teams build and run the solutions. * Partner with domain owners across devices, identity, applications, collaboration and support to align priorities, surface cross-domain dependencies and gaps, and convene joint decisions. * Work closely with HR. Security. and Tech as standing stakeholders, partnering on a joint inventory of endpoint agents (the security, device-management and monitoring software installed on associate devices), their performance and their management across the lifecycle. * Coordinate controlled before-and-after testing on Windows and Mac, joint root-cause analysis, pilots and rollout rings whenever security tools or patching may affect performance, recognizing that correlation is not proof. * Define paired acceptance criteria that hold performance and protection or compliance to the same standard before a change moves forward. * Establish the experience baseline and lead a quarterly experience review that balances friction and performance with protection health, coverage and patch compliance, reporting Windows and Mac side by side. * Lead the integration of AI into the associate's day, bringing Microsoft 365 Copilot, Copilot Cowork and agents into the flow of work on the device that fits the role, with devices, identity and access ready before the associate logs in. * Identify and prioritize AI use cases that remove friction from the associate experience, such as AI-assisted incident triage, ticket summarization, knowledge search and self-service resolution, and prove their value through pilots with associates before scaling. * Drive AI adoption through role-based training, champions and feedback loops, tracking usage, outcomes and cost against agreed targets, with human review of AI output remaining the standard. * Champion the responsible use of aggregated device and service data, ensuring measurement reflects the health of the experience rather than monitoring individual productivity. * Serve as the owner of associate-facing change communication. * Foster follow-through by tracking agreed actions to completion and escalating unresolved trade-offs to the accountable owners, who retain every decision on security controls and risk.