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# Tier 2 IT Support Specialist

- **Company:** Akkodis group
- **Location:** Lenexa, KS, United States
- **Experience:** Experienced
- **Salary:** $65,000 - $70,000
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, User Authentication, Business Software, Information Systems, Dynamic Host Configuration Protocol, Desktop Computing, Domain Name System (DNS), Event Logging, File System Permissions, Issue Tracking Systems, Virtual Private Networks (VPN), Microsoft Software, Windows Servers, Networking Basics, Software Deployment, TCP/IP, Wi-Fi Technology, Peripherals, Information Technology, Laptops
- **Published:** November 12, 2026
- **Apply:** https://www.careerbuilder.com/job-details/tier-2-it-support-specialist-overland-park-ks--3ac88122-8bce-4da5-95a2-73483967798a

## About the Role

Technical Support, Technical Support, Information Technology & Information Systems, Help Desk, DHCP (Dynamic Host Configuration Protocol), Microsoft Windows Operating System, Microsoft Windows Server, DNS (Domain Name System), Microsoft Active Directory, Microsoft Product Family, * 4+ years of service desk, desktop support or technical support experience.

 * Strong Windows 11 support experience.
 * Microsoft 365 troubleshooting/support.
 * Hands-on Active Directory administration, not simply password resets.
 * Working knowledge of Windows Server.
 * Familiarity with DNS and DHCP.
 * Basic networking knowledge including TCP/IP, Wi-Fi and VPN troubleshooting.
 * Experience working within a ticketing system.
 * Strong customer-facing communication and troubleshooting skills.

## Description

* Provide Tier 1 and Tier 2 support for hardware, software, Windows, Microsoft 365, networking and business applications.
 * Troubleshoot desktops, laptops, printers, mobile devices and peripherals.
 * Administer Active Directory, including creating/disabling accounts, groups, password resets and account troubleshooting.
 * Assist with Organizational Units and Group Policy.
 * Perform routine Windows Server support, including services, event logs, server health, patching and maintenance.
 * Support shared folders, file permissions and print services.
 * Troubleshoot DNS, DHCP, authentication and network resources.
 * Support endpoint deployment, software installations, updates and asset tracking.
 * Maintain detailed ticket documentation and follow incidents through resolution.
 * Escalate infrastructure, security, network and application issues appropriately.
 * Contribute to knowledge articles and recurring-issue/process improvements.