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# Implementation Project Manager

- **Company:** Shipwell
- **Location:** United States (Remote available)
- **Experience:** Expert
- **Salary:** $95,000 - $125,000
- **Contract:** Permanent contract
- **Skills:** Application Programming Interfaces (APIs), Artificial Intelligence, JIRA, Software Bug Management, Software as a Service, UN Electronic Data Interchange for Administration Commerce and Transport, JSON, Project Management Software, Salesforce.Com, Data Streaming, Smartsheet, File Transfer Protocol (FTP), Enterprise Software Applications, Gsuite, Restful APIs
- **Published:** November 12, 2026
- **Apply:** https://www.careerbuilder.com/job-details/implementation-project-manager--58370f48-2f99-4182-bbc2-6491e5f8ef94

## About the Role

Project/Program Management, Startup, Supply Chain, Purchasing/Procurement, Logistics, Cargo/Freight, Process Improvement, Diversity, Time Management, Customer Relations, * 5+ years managing enterprise software implementations, at least 3 in a client-facing SaaS or professional services role.

 * Direct experience leading implementations of TMS, WMS, ERP or other supply chain execution systems, with a working understanding of shipper or brokerage transportation operations (FTL, LTL, carrier procurement and onboarding).
 * Track record leading go-lives and formal SIT and/or UAT, including defect triage with customers.
 * Experience managing fixed-fee or budgeted engagements, including change control.
 * Working knowledge of integration patterns: REST APIs and JSON, flat file and SFTP, and EDI transactions, and data flow between ERP and TMS.
 * Working knowledge of Jira, Salesforce, Google Workspace, Lucid, and other Project Management tools.
 * Clear, confident written and verbal communication with executive sponsors and technical teams.

## Description

As the Implementation Project Manager you will lead complex, multi-site TMS implementations from Statement of Work through go-live and hypercare. You will lead the planning, execution, delivery, and reporting of TMS implementations and enablement projects, focusing strongly on integrations, APIs, and EDI dependencies. This role requires an understanding of project management methodologies, SaaS products, and client-facing interactions. The ideal candidate will display a high sense of urgency and proactivity to ensure projects are delivered on time, within scope, and budget, while maintaining high-quality standards of transparency internally and externally.

What you'll do when you get here:

Scope and Planning

 * Partner with Sales and Solutions Engineering to scope engagements, write SOW assumptions, and estimate effort.
 * Build and baseline the project plan, resource plan, including wave plans for multi-facility or multi-business-unit rollouts.

Project Planning & Delivery

 * Develop, construct, and manage detailed project plans, defining project tasks, resource requirements, milestones, and deliverables.
 * Guide clients to successful go-lives by driving execution against a structured plan while maintaining agility to adapt to change.
 * Monitor project scope and apply effective change control processes; collaborate with clients to identify and secure additional applicable revenue opportunities.

Team Leadership & Collaboration

 * Coordinate cross-functional project teams, including engineering, product development, sales, and customer support, ensuring alignment and accountability.
 * Work closely with Implementation Management to assemble and manage project staff based on skills, availability, and business needs.

Risk & Issue Management

 * Proactively identify, escalate, and resolve project risks and issues to minimize impact on timelines and outcomes.
 * Ensure transparency with stakeholders through consistent updates and reporting.

Process Improvement & Innovation

 * Recommend and implement process improvements and best practices to optimize project delivery and client satisfaction.
 * Contribute to initiatives aimed at improving and streamlining internal systems, procedures, and implementation methodologies.

Tools & Reporting

 * Utilize AI, Salesforce, Google Suite, SmartSheets, and other project management platforms to maintain real-time project status and drive data-informed decision-making.
 * Deliver timely and accurate project reporting to both clients and internal leadership.