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# IT Application Support Analyst

- **Company:** STARR INSURANCE, INC.
- **Location:** Atlanta, GA, United States
- **Contract:** Permanent contract
- **Skills:** Microsoft Excel, Microsoft Azure, Data Validation, Relational Databases, Database Queries, Server Administration, SQL Databases, Tools for Reporting
- **Published:** November 12, 2026
- **Apply:** https://www.careerbuilder.com/job-details/it-application-support-analyst-atlanta-ga--c1109273-7a42-487d-81f8-ffa5b811a244

## About the Role

Software Administration, Analysis Skills, Technical Support, Insurance, Entrepreneurship, Customer Relations, Vehicle Driving, Aviation Industry, Time Management, SQL (Structured Query Language), * Ability to work onsite in Buckhead, Atlanta.

 * Required SQL proficiency: SELECT, WHERE, JOIN, GROUP BY, and aggregate functions.
 * Experience with an ITSM tool; RemedyForce is preferred.
 * Understanding of incident/request management fundamentals and structured troubleshooting.
 * Strong customer service, written/verbal communication, organization, and multitasking skills.

Preferred Qualifications

 * Advanced RemedyForce experience and knowledge of relational database concepts.
 * Experience with reporting tools such as Excel and Azure DevOps
 * Familiarity with aviation operations or the aviation business domain.

Work Environment

 * Onsite office setting with frequent interaction with Aviation end users and support partners.

## Description

* Serve as the front-line support contact for Aviation end users and manage RemedyForce tickets through resolution.
 * Provide triage, coordination, and timely communication across users, support team, and stakeholders.
 * Use SQL to troubleshoot application issues, validate data, and support accurate resolution.

Essential Functions / Responsibilities

 * Own ticket intake; monitor queues and categorize incidents and requests.
 * Perform first-level troubleshooting and coordinate escalation to an appropriate technical team.
 * Maintain clear user communications, status updates, expectations, and resolution confirmation.
 * Write SQL queries for issue investigation, data validation, and operational reporting.
 * Create and maintain knowledge articles, SOPs, and repeatable support documentation.
 * Identify trends and improvement opportunities; provide basic service metrics reporting.
 * Support change/release communications and post-release monitoring, as applicable.