> Markdown version of [/jobs/ext/4694106-field-technical-support-manager](https://www.wearedevelopers.com/jobs/ext/4694106-field-technical-support-manager). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Field Technical Support Manager

- **Company:** Luxer One
- **Location:** Miami, FL, United States (Remote available)
- **Experience:** Starter
- **Contract:** Permanent contract
- **Skills:** Apple Products, Electronic Mailing, PC Tools, Zoho Office Suite
- **Published:** November 12, 2026
- **Apply:** https://www.careerbuilder.com/job-details/field-technical-support-manager-miami-fl--70701ef9-98cf-4ed8-9933-8cf7afa02680

## About the Role

On Site Support, Customer Service Management, Technical Leadership, Problem Solving Skills, Customer Service Management, On Site Support, Technical Leadership, Identify Issues, Maintenance Services, Systems Administration/Management, * Exceptional people skills & communication skills.

 * You have a proven ability to troubleshoot and repair both hardware and electronic components.
 * Experience performing maintenance and troubleshooting for internet-connected devices.
 * You can collect actionable feedback about customer usage and communicate it back to other team members.
 * You know how to train others to use a product or service successfully.
 * You have advanced computer skills and previous experience with Zoho or a similar CRM.
 * Proficient with Mac or Apple products.

Experience

 * 1-3 years of performing field repair work or remotely troubleshooting hardware.
 * 1-3 years of experience in a support or service environment.
 * Successfully worked in a remote role where you determined your schedule.
 * Excellent written and verbal communications skills, including a confident phone presence and effective email communication.
 * A Bachelor's or other technical degree is preferred

## Description

Do you like working with your hands and using your thinking skills? The Luxer One Customer Success department is seeking a highly motivated, tech savvy, enthusiastic, self-driven, customer-centric Field Technical Support Manager to join our rapidly growing team! Our Field Technical Support Managers ensure that our customers have a solution that works flawlessly, stays up to date, and meets their needs.
Roles and Responsibilities:

 * Perform maintenance, repair, and troubleshooting on Luxer One systems. You will keep the systems working 99.9% of the time in your market.
 * Perform system upgrades in your market, and ensure that the systems you support are up to date and in excellent working condition.
 * Provide in-person customer service to property managers and their staff.
 * Collaborate with internal teams to address escalated customer service inquiries for your assigned market.
 * Build relationships with your assigned clients to drive the adoption of new features and services offered in your market.
 * Provide valuable customer feedback to Sales and the Product Development teams to ensure we provide customers with a product that meets their needs.
 * Work with our Product Development team to test out new solutions in the field.