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# Network Administrator

- **Company:** MMD Services
- **Location:** Hinsdale, IL, United States
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Microsoft Azure, Dynamic Host Configuration Protocol, Domain Name System (DNS), Issue Tracking Systems, Virtual Private Networks (VPN), Networking Basics, Virtual Local Area Networks, Microsoft InTune, Information Technology, Fortinet, 3-tier Architectures, Servicenow
- **Published:** November 12, 2026
- **Apply:** https://www.thejobnetwork.com/job/19014dd5-b033-42d2-94f8-63927ee0b848/network-administrator

## About the Role

The ideal candidate has a strong help desk foundation and has grown into network and systems troubleshooting. They pick up escalated tickets, work them independently, and resolve what they can. When an issue needs senior involvement, they hand it off with clear findings so it gets resolved quickly. They also turn recurring fixes into documentation the help desk can use going forward., We are looking for someone who is resourceful, friendly, and comfortable working with users at every level of the organization, including executive leadership., * Progressive IT experience with a strong help desk or desktop support foundation and a clear move into Tier 3, network, or infrastructure support
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 * Demonstrated experience serving as an escalation point and resolving complex issues independently with minimal guidance
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 * Hands-on experience troubleshooting Fortinet firewalls and switches
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 * Hands-on experience supporting Cisco Meraki wireless
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 * Working knowledge of Microsoft 365, Azure, Intune, and Entra ID or Active Directory
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 * Networking fundamentals, including DNS, DHCP, VLANs, VPN, and wireless
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 * Proven experience creating technical documentation from scratch, such as runbooks, knowledge base articles, and step-by-step guides
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 * Experience working in a ticketing system such as SysAid, ServiceNow, or Freshservice, * Strong customer service and communication skills, with comfort supporting users at all levels including executives

## Description

We are seeking a hands-on Network Administrator for a 90-day contract with a multi-location organization. This role sits between the internal help desk and the senior network and Microsoft 365 administrators. It is an extension of the engineering team, not the help desk. The help desk escalates to this person first, before issues reach the senior administrators.