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# Sr RPA BluePrism Support Engineer

- **Company:** iTech US, Inc.
- **Location:** Jersey City, NJ, United States
- **Experience:** Expert
- **Contract:** Contract
- **Skills:** JIRA, Information Systems, Windows Servers, Robotic Automation Software, Session Management, SQL Databases, Scripting, Information Technology, Blue Prism, Servicenow
- **Published:** November 12, 2026
- **Apply:** https://www.dice.com/job-detail/25a74f85-9a84-42d5-b4a0-c2b73bf44f80

## About the Role

* Strong hands-on experience with Blue Prism v6.x/v7.x.
 * Strong knowledge of Process Studio, Object Studio, Control Room, Work Queues, Credential Manager, Session Management, and Exception Handling.
 * Solid RPA production/application support and troubleshooting experience.
 * Knowledge of SQL Server, Windows Server, scripting, ITIL, and ServiceNow/Jira.
 * Strong client-facing communication and stakeholder management skills.

Required Education: At least a Bachelor's Degree (or equivalent experience) in Computer Science, Software/Electronics Engineering, Information Systems or closely related field is required.

Necessary Skills: RPA, Blue Prism, SQL, Root Cause Analysis (RCA).

## Description

* Provide L2/L3 production support for Blue Prism bots, processes, objects, queues, schedules, and runtime resources.
 * Monitor Control Room and troubleshoot bot failures, exceptions, and performance issues.
 * Perform Root Cause Analysis (RCA) and implement permanent fixes for recurring incidents.
 * Manage incidents, problems, changes, releases, and deployments across Dev/UAT/Prod environments.
 * Work with ServiceNow/Jira, ITIL processes, and SLA management.
 * Lead client statservice reviews and communicate incidents, improvements, risks, and automation roadmaps.
 * Mentor junior team members and coordinate work across onshore/offshore teams.
 * Identify new RPA/automation opportunities and support solutioning or pre-sales discussions.