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# Help Desk/Desktop Support Analyst

- **Company:** Robert Half
- **Location:** Houston, TX, United States
- **Contract:** Temporary contract
- **Skills:** Microsoft Windows, Active Directory, Microsoft Online Services, Microsoft Desktop Optimization Pack, Connectivity Problems, Office365, Microsoft InTune, User Accounts
- **Published:** November 12, 2026
- **Apply:** https://dejobs.org/x/x/3847CF9B10374F859B9D66332E1AB615/job/

## About the Role

* Working knowledge of Active Directory for account administration and access support.

 * Hands-on experience supporting Microsoft Windows 10 and general Microsoft desktop environments.

 * Familiarity with Microsoft 365 and Intune in an end-user support capacity.

 * Ability to troubleshoot common technical issues efficiently and communicate solutions clearly to users.

 * Experience managing or working within a service desk ticketing process.

 * Comfortable acting as the sole on-site IT support resource for a small to mid-sized user population. Technology Doesn't Change the World, People Do.®

## Description

Description We are looking for a dependable Help Desk/Desktop Support Analyst to provide hands-on technical support for an asset management environment in Houston, Texas. This Long-term Contract opportunity is ideal for someone who is comfortable working independently on site and delivering responsive service to approximately 52 end users in a fast-paced trade floor setting. The role focuses on resolving day-to-day technology issues, maintaining a stable desktop environment, and ensuring users receive timely assistance across core Microsoft platforms., * Provide on-site desktop and help desk support for employees, addressing hardware, software, and access-related issues in a timely manner.

 * Serve as the primary IT contact at the Houston, Texas office, delivering daily technical assistance with minimal supervision.

 * Troubleshoot Windows-based devices and user issues involving Microsoft 365 applications, workstation performance, and connectivity problems.

 * Manage user accounts, permissions, and routine support tasks within Active Directory and Intune.

 * Respond to, track, and update service desk tickets to ensure accurate documentation and efficient issue resolution.

 * Support the technology needs of a trade floor environment, prioritizing incidents appropriately to reduce disruption to business operations.

 * Perform basic system and device troubleshooting, including diagnosing end-user problems and coordinating follow-up actions when needed. Requirements * Experience providing desktop support or help desk assistance in an on-site business environment.