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# Help Desk/Desktop Support Analyst

- **Company:** Robert Half
- **Location:** Philadelphia, PA, United States
- **Contract:** Contract
- **Skills:** Microsoft Windows, Active Directory, Break Fix
- **Published:** November 12, 2026
- **Apply:** https://www.dice.com/job-detail/747c1c96-c5da-4133-9f3e-f29340545e2e

## About the Role

Experience delivering help desk or desktop support in a detail-oriented environment
Working knowledge of Active Directory for user and account administration
Proficiency supporting Microsoft Windows and Windows 10 systems
Ability to perform basic troubleshooting for hardware, software, and connectivity issues
Familiarity with service desk ticketing workflows and incident documentation
Strong communication skills and a customer-focused approach to technical support, All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

## Description

We are looking for a Help Desk/Desktop Support Analyst to provide reliable technical support for a retail environment in Philadelphia, Pennsylvania. This Long-term Contract opportunity is ideal for someone who enjoys resolving day-to-day technology issues, supporting end users, and maintaining smooth desktop operations. The position focuses on hands-on troubleshooting, user account support, and timely response to service requests across Microsoft-based systems., Provide first-line technical assistance for desktop, laptop, and Windows-related issues reported by end users
Diagnose and resolve common hardware, software, and operating system problems with a focus on efficient service restoration
Manage user account tasks within Active Directory, including access support and routine account maintenance
Respond to and track service desk tickets, ensuring updates are documented clearly and issues are closed in a timely manner
Install, configure, and support Microsoft Windows 10 environments across employee workstations
Escalate more complex incidents when needed while maintaining communication with users throughout the support process