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# IT Desktop Support Technician, Level 2, DZMG

- **Company:** Day & Zimmermann
- **Location:** Parsons, KS, United States
- **Experience:** Experienced
- **Salary:** $61,680 - $92,520
- **Contract:** Permanent contract
- **Skills:** Active Directory, Information Technology
- **Published:** November 12, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=8908af1b08632e1f

## About the Role

* Strong aptitude and willingness to learn and apply new computer technology and the ability to support existing hardware, software and image configurations.
 * Detail oriented with strong organization and time management skills.
 * Strong verbal and written communication and listening skills with the ability to obtain information for diagnosing problems quickly and effectively.
 * Strong interpersonal skills with an ability to express technical concepts in a way that establishes rapport and gains understanding. Strong customer service orientation.
 * Self-motivated individual who takes both initiative and accepts responsibility for actions., * Bachelor's Degree in Arts/Sciences (BA/BS) in Computer Science or Information Technology is preferred
 * 3+ years experience in technical support of multiple hardware platforms and Microsoft operatings systems and applications required

Candidates may be required to satisfy additional job-related requirements, including those established and controlled by third parties, as part of the selection process.

## Description

Manages equipment life cycle of PCs and laptops including deployment, maintenance and decommissioning. Provides installation, configuration and troubleshooting for end-user workstation hardware, software, and office equipment. Assist with AD security changes, network/infrastructure troubleshooting, and telephone support., * Maintains, troubleshoots, installs and distributes desktop and laptop computers and office equipment. 40%

 * Provide computer user support and training. 20%
 * Assist users with software installation and removal. Image new computers with corporate image. 15%
 * Assist with network and infrastructure support such as servers, routers, switches, cabling, telephones server. Update Active Directory for changes in user and group security access. 10%
 * Manage the development and maintenance of technical support documentation and processes for desktops including knowledge base for the general user self service. 10%
 * Coordinate work for other helpdesk support personnel. Train incoming helpdesk support personnel on systems, processes and procedures. Develop and maintain helpdesk procedures. 5%