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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Manager, Software Engineering (PLS Billing & Digital Servicing Run) - **Company:** Nationwide Mutual Insurance Company - **Location:** Columbus, OH, United States - **Experience:** Experienced - **Salary:** $118,000 - $222,000 - **Contract:** Permanent contract - **Skills:** Data Analysis, Software Suite, Systems Engineering, Cyber Security, Payment Systems, Mainframes, Systems Development Life Cycle, Software Engineering, Information Technology - **Published:** November 12, 2026 - **Apply:** https://nationwide.wd1.myworkdayjobs.com/Nationwide_Career/job/Ohio---Columbus-Three-Nationwide-Plaza/Manager--Software-Engineering--PLS-Billing---Digital-Servicing-Run-_101199-1 ## About the Role * Experience leading software engineering products, production operations, billing or payment platforms, or customer-facing digital services. * Strong background in incident, problem, and service management within complex production environments. * Knowledge of billing and payment processes, payment integrations, and digital servicing experiences. * Experience leading onsite, offshore, and vendor-supported teams. * Mainframe experience preferred. * Experience managing budgets, forecasts, and technology investments preferred. * Insurance industry and billing operations experience preferred. Work Arrangement: This role follows a hybrid schedule and requires in-office presence in our Columbus OH office two days per week. Candidates must be based within a commutable distance to Columbus, OH, Education: Undergraduate studies in management information systems, engineering, math, computer science or comparable experience and education are preferred. Experience: Six or more years of experience in application suite management with four or more years leading numerous teams across multiple technologies. Proven experience in empowering and building an engaged team. Knowledge, Abilities and Skills: Detailed understanding and knowledge of the systems development life cycle and modern methodologies, practices, tools, and techniques. Solid understanding of concepts and techniques in project delivery, budgeting, forecasting, and financial analysis. Ability to develop and implement roadmap strategies. Proven decision-making and problem-solving skills. Ability to coach and develop a team. Ability to develop and maintain positive relationships. Insurance/financial services industry knowledge is a plus. Other criteria, including leadership skills, competencies, and experiences may take precedence. Staffing exceptions to the above must be approved by the hiring manager's leader and Human Resources Business Partner. ## Description If you're passionate about being part of a dynamic organization that enables a Fortune 100 company with nearly $70 billion in annual sales to drive innovation and adopt new technologies that deliver business results, then Nationwide's Technology team could be the place for you! At Nationwide®, "on your side" goes beyond just words. Our customers are at the center of everything we do and we're looking for associates who are passionate about delivering extraordinary care. This role leads the Personal Lines Billing and Digital Servicing Run organization, supporting critical billing, payment, refund, collections, and customer servicing capabilities. Key areas of focus include: * Operational ownership of core billing and servicing platforms, including National Billing Platform (NBP), National Money Processing System (NMPS), ROSRS, Premium Refund Validation, Mortgage EDI, and Internet Servicing. * Leadership of Billing Production Support, Billing Configuration, and Digital Servicing Run teams, including coordination across vendor and enterprise partners. * Accountability for production support, incident response, problem and defect management, service resiliency, and continuous operational improvement. * Prioritization of work across billing, payments, refunds, collections, and digital servicing functions, balancing customer impact, operational risk, compliance requirements, and business value. * Partnership with engineering, architecture, cybersecurity, and payment providers to support integrations, payment processing capabilities, and production readiness. * Advancement of automation, analytics, and responsible AI solutions that improve operational effectiveness and customer experience., * Responsible for applying secure software and systems engineering practices throughout the delivery lifecycle to ensure our data and technology solutions are protected from threats and vulnerabilities. * Partner with leaders to ensure a viable total cost of ownership and ongoing health, stability, and sustainability of applications. * Assist in the development and implementation of application suite roadmaps through the evaluation of business needs, competitive landscape, technology currency and information security considerations. * Manage risk mitigation controls and provide support for internal and external audits. * Support the engineering build of the application suite and non-technical efforts for the products. * Represents the voice of the customer and acts in a forward-facing role to business partners as an active member of a portfolio management team in advocating for business case development, planning, financial management, and portfolio evaluation. * Leads all aspects of associate management, including performance, salary administration, training and development, hiring, day-to-day management and corrective actions. * Ensure delivery availability and resiliency through established operating mechanisms and best practices. May perform other responsibilities as assigned. Reporting Relationships: Reports to Technology Director or above. Leads a team of 5 or more technology professionals., We value the partnerships we have built with our preferred vendors. Nationwide does not accept unsolicited resumes from employment agencies. All resumes submitted by employment agencies directly to any Nationwide employee or hiring manager in any form without a signed Nationwide Client Services Agreement on file and search engagement for that position will be deemed unsolicited in nature. No fee will be paid in the event the candidate is subsequently hired as a result of the referral or through other means.